WineraReviews of winera.us

SCAM Stay away! I won over 1.4k on the site and they removed my verification status and refused to pay me, all with the excuse of the team is working on this. It's been almost too months. Seriously stay away. Good luck, Eduardo Edit: Their reply below is false, I was contacted on August 22nd, for the last time, and haven't heard from them since.

So I'm fully verified and have been waiting on my redemption for awhile and can't get anyone to reply to my emails and live support doesn't exist like they say.

This company is definitely worth signing up for. The staff, Claire was kind enough to send my information to the team to speed up my redemption. They do reach out if you interact with them on Facebook Messenger.

Won big, now they're making me wait on my verification. I've been waiting for literally 3 weeks now, support is not just unable to help but outright rude. Absolute joke of a site, do not touch it From what I've heard, I'm expecting at least a month to get paid if they ever every process my verification

First I'd like to acknowledge after reading other's reviews the one saying they contacted Winera through instagram after weeks of no response through platform and email but Instagram is how they finally made contact. If i had read that one review first before i had registered my account with Winera i would not have ever registered an account with Winera or any platform in which i have to go outside of it and its email support to make contact. That is the most unprofessional business practice and right next door to saying we just scamming around and we going to run that dog into the ground till it just gives up. I have been waiting two weeks just to get documents verified sent multiple emails and platform contact support and not a single acknowledgement that started me thinking scam still not sure after reading reviews as reviews or just words written by some who knows what Ai, completing platform, Authentic individual who's celebrating or actually regretting Winera as a choice as i am presently so as to it being legit im putting a pin in it here and waiting leaving my kyc in limbo my redeem of a 100$ a simple pocket change of a request for a professional casino platform but a big Big difference for others when a 100$ is just a tank of gas but a tank of gas i know im making it to work this week and 10$ coin pkage purchase makes you feel good ...or stupid . WinEra get it together Do better real players playing reels that's real. Paul Jones Update: After posting my review i was acknowledged, verified, and received my redeemed amount in my account Sept. 15th so yes WinEra is legit you will recieve your cashout it just may take a little longer than what you're used to. I toss it up to WinEra being young and new which means trial and error growth from experience. Note: WinEra no one likes being in the dark and patience is as thick or thin as its acknowledgement and communication. Bumping up to 3 stars will move to 4 stars by personal experience as they grow. Real People, Real Reels, for Real. Thank you WinEra for not being a rip and showing legit. I'll be playing after work. Paul Jones

I'm still waiting for them to approve the back of my ID and Selfie. I cancelled the redeem twice and redeemed again. No response to your email. So I'm give 3 stars until Customer Service start Servicing the Customers.

I almost became another one of WinEra.us’s negative reviews. My first redemption sat pending for about a week, and trying to reach WinEra customer support through the platform was incredibly frustrating. The advertised ‘24 hours or less’ for a return email from support was essentially nonexistent, in my experience. I wasn’t receiving a response or any indication that my redemption was actually being acknowledged. Eventually, instead of continuing to wait, I contacted WinEra through their Instagram page. That changed everything. Claire responded, asked for my account information, contacted the appropriate team, and actually followed up instead of giving me a scripted dead-end response. Within the hour my redemption was approved, and I was paid later that same day. That doesn’t erase the problem. WinEra seriously needs to improve its on-platform customer service and communication, especially during the redemption process. Customers shouldn’t have to hunt down a company through social media just to get assistance. But I also think it’s important to tell the entire story. I had a legitimate issue with a WinEra redemption, I reached an actual person who took the issue seriously, and WinEra ultimately paid me. Claire deserves recognition for turning an experience that was headed toward a one-star review into a resolved situation and a five-star review from me. So for anyone searching “Is WinEra.us legit?”, “Does WinEra pay redemptions?”, or trying to figure out how to contact WinEra customer support: my personal experience ended positively. They paid my redemption, and contacting their social media team was what finally got my winnings pushed directly to my debit card—the same one I made purchases with. Five stars for making it right — with one very important request: fix the regular support system so customers can get this same level of help without having to find you on Instagram. Thanks again, WinEra.Us— more notably, Thank you, Claire! ✌🏽❤️

It was taking a lil longer than expected on the cash out, so I went onto there Facebook page and DM'd them. Almost instantly I heard back from someone who immediately got on top of it and by the next morning. This morning actually, they had my KYC was verified. And my cash out is on its way. 4 days is not bad for a sweeps casino standards. I'm grateful for the help. Quick to respond and they made sure the issue which really was jus my impatients not any fault of theirs was promptly taken care of. So 5 stars to these guys. I recommend them to anyone who is looking for a legit sweeps casino with great customer service and fun slots.