WineraReviews of winera.us

same review as the people around me posting the same thing. redemption accepted 2+ weeks ago but nothing has been received (submitted 1 month ago) I understand processing speeds can be slow at times but there's no communication, responses, or any updates. wheel is top tier and the game selection is good, I had high hopes but stay clear. Ill change my review if anything changes update: PAYMENT WAS SENT ABOUT 30 MIN AGO, CLEARED IN ABOUT 30 DAYS FROM INITIAL REDEMPTION. THANK YOU.

They won’t verify your account so don’t bother. Been waiting since last month and they still haven’t completed my kyc. Customer support doesn’t respond, don’t even bother wasting your money. Update: I’ve since been verified and paid. Thank you

I like the selection of games, and the customer service is on point. I haven't redeemed anything yet, but I'll update here with my experience.

i just jion casino and needed help it was fast and they were friendly and helpful i apperciate it and i think it be fun !

They casino it's self is awesome. But having to wait 3 weeks for a redemption kinda ruins the experience.. Support always replied quickly without having to talk to bot but they didn't help much. They told a couple times that someone would contact me and they never happened. But I did het paid so unless they go under, you should as well. Gl

i had a huge win at winera off my first purchase bonus! but am currently waiting on my KYC to be approved, after initially uploading the documents they asked for, they then asked for the back of my photo ID to be submitted as well as the front. the photo for document uploads only allowed for one photo to be uploaded. i asked support what to do and they didnt seem to know that i couldnt submit more photos. i gave support a picture of the back of my ID as they requested and they sent it in to the KYC department. this was two days ago now and ive yet to receive any email correspondence. my balance keeps growing but i am unsure if i will ever be able to cash it out due to the seeming non functionality of the KYC system. I spoke to live support several times and they assured me they filed a complaint within the KYC department. i am awaiting results. the process has been harrowing to get verified but if i am able to get verified and redeem my winnings, ill be happy to change my review to something more befitting a lengthy, yet hopefully fair KYC process and update you all accordingly. Customer ID: 2379906 if anyone from winera is reading this. UPDATE: I am updating my review to 4 out of 5 stars. The casino is obviously new so they do have a few kinks to work out with the process, but they made good on their promise and paid me out my winnings. Id say the experience was very worth the rating. I won a very substantial amount of money from a very small deposit and they followed through. If you dont mind working with support a little to get yourself sorted I can definitely reccomend WinEra.