WineBid.com the premier online wine auction. Buy and consign fine and rare wines at weekly auctions. We offer collectors complimentary appraisals. Find Bordeaux, Cabernet, Burgundy and more.
Winebid (winebid.com) has 65 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
winebid.com
Website
winebid.com
Category
Beer & Wine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My experiences have NOT been good with Winebid. First, I thought they had a ridiculously high 17% premium fee and you can get lower fees on other auction sites. Second, the shipping was very excessive compared to others. Thirdly, not having exposure to the others bidding (like a in person wine auction), makes me think there are underhanded things going on the maximize on their profits. Lastly, I've gotten wine that may have been fakes and they can NOT guarantee their authenticity.
I will not be a returning customer.
MB
matt B.
worst customer service ever
worst customer service ever, this company takes no responsibility for the authenticity of the products that they sell. but the do charge a hefty price as 17% IS ALOT, to not do much but post a product on the website. i told them what i got was fake and they didn't care they just sent me to the terms and conditions that held them harmless. save your money spend it somewhere else.
Response from WinebidJun 30, 2020
Reviewer uses abusive language in emails to Customer Service. This review seems to refer to a 2018 incident in which he first reached out seeking replacement claiming a bottle was "bad," then changed complaint to bottle being "fake," due to prices being lower than winery retail. Despite reviewer’s unsubstantiated complaints and abusive behavior, he was immediately issued a full credit.
In response to reviewer’s allegations: WineBid has a full time inspection team that hand inspects every bottle for authenticity and visible condition issues. We provide detailed inspection notes and photography on every item on the site, unlike any other wine auction website. However, we cannot warrant the quality of every individual bottle, which is made clear in our T&C, and regular and vintage wine buyers understand this. With regard to auction pricing versus winery or retail pricing, WineBid pricing is based on our 25 years of auction sales history reflecting the market price for a wine, which usually is lower than winery or retailer’s price, and which most WineBid customers appreciate. WineBid’s 17% buyer’s premium is also among the lowest in the industry.
M
M
Although they have reasonable exposure…
Although they have reasonable exposure in the marketplace, WineBid holds your money after they sell it for additional 30 BUSINESS days. They require buyers to pay immediately with a credit card on file, collect the completed auction amounts then keep your cash for 30 business days. This is approximately 6 weeks before they give you YOUR money. There is no way it takes nearly this long to process incoming payments. Money moves instantly with electronic fund transfers these days. I can understand a week tops, not 6 weeks. They also charge the industries' largest commission of 15% for large quantities (18% for smaller batches). I have determined there are far better places to sell wine. Try K&L for example. 5% commission.
Response from WinebidMar 5, 2020
Dear M - We understand you’ve been in touch with our Finance team about your concerns and are glad to have a chance to explain the protections afforded to our sellers by the payment timing for auction sales. Please don't hesitate to contact our Customer Service team directly with any feedback or concerns in the future. We can be reached via chat, phone or email.
A
a
Horrendous
Horrendous. Worst online wine buying experience I’ve ever had (and I buy a lot of wine online). Customer service is terrible. Shipping is slow and expensive. Don’t buy nice wine on this site and expect it to arrive in good condition.
Response from WinebidMar 5, 2020
Dear a - It's concerning to read your review as this is certainly not the experience we want our customers to have. We don't have a record that you contacted Customer Service about your experience so we could assist. Please contact us directly via chat, phone or email so we can further discuss your concerns and work towards a resolution.
LA
Luis A.
amazing experience so far
amazing experience so far. Bought many bottles and shipping was quick and effective. Buyers must be aware that older bottles have a higher risk of being past peak which all depends on how the owner took care of the bottle. All of mine have been fine.
Response from WinebidMar 5, 2020
Hi Luis - We're so glad you're enjoying your experience with WineBid and thank you for sharing online! If you have any questions or feedback as you continue to explore our site please feel free to reach out to Customer Service. We're available via chat, phone or email. Cheers!
BJ
BJ J.
Above average shipping fees
Above average shipping fees, and slow shipping to boot as well. They claim to have shipped on 1/22, but I'm unable to see where the shipment currently is until it's delivered into the possession of the Texas delivery company they've contracted with. How am I supposed to know when to be home to sign for it if I may only have 1-2 days notice, if even that?
I would never use this service again, especially if purchasing an expensive bottle.
Response from WinebidMar 5, 2020
Dear John - Your feedback about your shipping experience is appreciated, and we regret there was a delivery issue with your shipper. Shipping is completely customizable and our storage service makes it easy to accumulate more bottles before you ship to make shipping costs as economical as possible. Until just recently our Texas customer base had limited options to ship their wines, so we were thrilled to find a Napa area shipper that provides low negotiated rates and conveniently allows customers to schedule their wine shipments directly through their WineBid account. This shipper may not be the best option for everyone as their Ground method will be a little slower, but more economical and a little simpler to schedule. For tighter control of delivery timing and notifications there are several reliable 3rd party shippers who can pick up your wine from our warehouse and ship to you using a common carrier like FedEx or UPS. A complete list can be found at https://www.winebid.com/Help/OtherShippingAndStorage and customers would coordinate their shipment directly with the selected shipper.
JC
John C.
very slow pay and high cost of selling…
very slow pay and high cost of selling through them. charges sellers and buyers 16-17% each so they make 35% on all transactions but they pay you really slow after the wine is sold..at least 30 days
Response from WinebidMar 5, 2020
Dear John - We appreciate your feedback and certainly understand the desire to receive payment as quickly as possible when your wines are sold. To protect our sellers and ensure they can receive full payout for items that sell each week there is some delay between the close of an auction and receiving your proceeds. This allows time to address any payment issues by the winning bidder or a chargeback due to fraud. Sales proceeds can now be deposited directly to your bank account via ACH which not only is a safe and convenient option but also eliminates the extra days spent waiting for a mailed check!
GP
G. P.
Probably the worst wine auction page…
Probably the worst wine auction page that I ever seen. I do not recomend it. Bad customer service, slow shipping and extra charges.
Response from WinebidDec 12, 2019
We are sorry to hear you've had a negative experience with WineBid as we pride ourselves in providing white glove service. There is no WineBid account registered under your name, so we'd appreciate if you could reach out to our Customer Service manager directly to provide more information so we can look into your concerns. Please call 888-638-8968 ext 233 or email [email protected]
