Lisa L.
Received a wrong product in our order
Received a wrong product in our order, was fixed and charged for their mistake due to not taking the time out of our day to send back. Not sure it was the best way to fix it.

Your number one distributor for wholesle vaporizers, glass pipes, grinders, and everything else you'll need for your smoke shop or dispensary.
Windship Trading (windshiptrading.com) has 121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Administration & Services · Houston, Texas
Excellent

Administration & Services · Dallas, Texas
Excellent

Administration & Services · Kingwood, Texas
Excellent

Administration & Services · Friendswood, Texas
Excellent
Showing 9 reviews with 3 stars · Clear filters
Lisa L.
Received a wrong product in our order, was fixed and charged for their mistake due to not taking the time out of our day to send back. Not sure it was the best way to fix it.
Mike W.
Would be nice to know what’s in stock. Most of what I order never comes.
Gaurang S.
Have a actually inventory on line That is make big difference
Lance D.
items consistently not in-stock, i choose other vendors who are more expensive just to have no issues with back orders.
Justine
I wish I could pick 3.5 stars because I feel the site is very user friendly and easy to find what we're looking for. I also like the option for an email notification when something we need is back in stock. My complaint is that it seems to really slow down my computer. It takes way to long to load a page when I search for something.
Nicole W.
I really enjoy the product selection and customer service provided by Windship. My sales rep is always very friendly and helpful, and the website works great. However, I really wish that my shipping costs could be calculated before checkout. I also think the site could be hugely improved by telling me what products are in stock and what would be backordered before I actually place the order. I hate wasting time ordering products thinking they will be delivered, just to get my order delivered with a bunch of the products not included because of backorder. These two aspects of the site are very frustrating to me, but I do like the site in general and I like the product selection enough to work around the frustration.
Andres
Fulfillment is pretty bad. I'll be lucky to receive half of what I initially ordered. Great products, great website, just terrible fulfillment.
Rob
I am pretty indifferent on my feelings for Windship. Every order I make with them, only 50% of my order ever shows up. Their web site never reflects what that have in stock and when you think you have something coming, it doesn't show up.
Response from Windship TradingJul 18, 2019
Hi Rob, I know receiving your order with only half of what you need is extremely frustrating. We're aware this isn't the best way to go about things. We're currently working with software that will connect our website to our inventory system. It won't be 100% accurate as inventory levels for 7,000 products can be cumbersome, but I can guarantee that you won't have any issues with our fulfillment rate after you see the improvements!