WilsonReviews of wilson.com

I had included my suite number in my order. Wilson did not include this information in my shipping label, and now my son's Christmas present is lost as it never ended up being delivered to my office and the package is 'missing', i.e. stolen. Useless. Shop somewhere else that cares, even if you pay more.

Unbelievable! We purchased a tennis racket for a: "ROLAND GARROS TRIUMPH 2" Standard adult size tennis racket. They shipped out an "extended size tennis racket" instead. I then looked on the product listing page and they are combing 3 different product descriptions in one. I've shared screenshots of these issues and asked for them to collect the wrong item and ship a new item, but they stated this wouldn't be possible and that we should instead visit a drop off point to return it. We live 40 min away form their nearest drop off point. How insane is it that they ship out wrong items and are then unable to arrange a pickup???

I wish I had read the reviews here before buying from au.wilson.com. I thought that as an official tennis retailer, I would not have issues. But like many other reviewers here, I have not received my order and it's been over 2 weeks. Trust, I won't be shopping here again, and I probably will NOT be using a Wilson brand racquet from now on. The worst brand ever. I will also be reporting their unreliable behaviours to ACCC and Fair Trading.

I recently got tennis shoes from Wilson. They are fantastic! What a great comeback

Order never arrived the web site seems to have disappeared email sent back as not received why are they allowed to advertise.

Customer service is terrible--won't return a custom club but also can't find it to send it--When asking Wilson what's up the response is it will be there is a few days-- said that 3 times -been waiting 3 weeks so far--had enough of their stories so I contacted my bank to refund my purchase--

In 2025, Wilson has to be the very worst etailer. Wilson does not ship timely, does not keep the customer informed, has zero customer service and has no cancellation policy. NEVER SHOP WILSON

I feel that Malaysia Wilson is being dishonest with customers on Lazada and Shopee. They keep failing to ship out orders, which makes me suspect that either they have no stock, or they simply don’t want to honor the promotional prices. Orders are repeatedly cancelled, and then the same products are listed again at higher prices. There is absolutely no accountability in handling customer issues – even the customer service department reads messages without replying. This is very disappointing and unprofessional.