hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Very poor customer service, DO NOT buy anything from this website

They sent a panel for my treadmill. Very poor packaging. The panel must have fallen out during transporting. It came damaged. They have issued a full refund and I appreciate their handling the issue. I would order from them again.

I received the straps I ordered from Amazon. I specifically asked for images of the product which you didn’t send and I specifically asked you if they were the straps from BowFlex and you said they were which is in the attached email and on this thread of our communications. I want the real thing and if you dont have them I want my money back, all of my money, or Ill dispute the charge and show the emails, I didn’t get what I asked for or paid for. I simply want what I asked for "BowFlex Body Tower hanging ab straps." I could’ve bought ANY straps local for cheaper than I paid you. Support deliberately sent me some cheap after market products that came from Amazon two days after I ordered but was charged $15 for shipping. I asked support BEFORE I placed my order if what I was ordering was BowFlex products. Support said it wasn't aftermarket and manufactured by BowFlex and then sent me some cheap substitution from Amazon. Why act like you're trying to address the situation now, before I came to the internet I was emailing admin and support asking for a full refund and you stopped replying that was on the 20th. Address what Im alleging, you know you sell misleading products. Sold me some cheap straps for $64 that I could've gotten from Walmart or Amazon myself. I ordered on the 17th and received the straps on June 20, you should be telling me what the order number is. Im supporting your business and you deliberately mislead me for $60.

Treadmill part was at a reasonable price and functions properly.

Item as described, worked perfectly. Thank you.

Delivery is subpar. My small part has been put off 3 times. Unable to use our treadmill until this part arrives

Fast turnaround - each time we order ! Thank you!

I did not expect to find these end cap / feet for my discontinued Hoist fitness machine but they had them! Accurate description and quick shipping. Thank you!