Willowandember Reviews | Read Customer Reviews of willowandember.co

Willowandember Reviews | Read Customer Reviews of willowandember.co

Willowandember reviews

Showing 5 reviews with 1 star · Clear filters

Laurence B.
Apr 15, 2026
False advertising
The antlers/willow branch ring is advertised as 925 silver, but it's actually silver plated and the coating started peeling after only a month of wear. The same ring can be found on Temu for a few dollars. Will not repurchase.
Response from WillowandemberApr 15, 2026
Hi there 🤍 we’re really sorry to hear about your experience and we truly appreciate you sharing it, we do want to clarify that our Willow ring in the silver option is made from genuine 925 sterling silver, while the gold and rose gold versions are plated finishes over that base which is standard across the jewelry industry and can naturally wear over time especially with daily use, exposure to water, lotions, perfumes, or friction can cause plating to fade or peel sooner, the core ring itself is not a few dollar mass piece and we stand behind the quality and meaning behind every piece we create, that said this is not the experience we want for you at all so please reach out to us at [email protected] with your order number and we will absolutely take care of you 🤍
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Emma
Mar 20, 2026
Exact Same Jewellery Found on Temu
Worst piece of jewellery I've ever purchased. Website claims all jewellery is hand crafted and selected of finest material's however upon receipt that is definitely not true. The ring i received is tiny doesn't even fit on my pinky finger. The ring is less than 1mm thick so afraid it will snap if I try to open/adjust further. Avoid this same ring is sold on Temu for $1.43 as per images. Do your research before buying from this store. Very disappointed as item was a gift.
Response from WillowandemberMar 20, 2026
Thank you for taking the time to share this, and I’m truly sorry to hear how disappointing this experience felt, especially as it was meant to be a gift. I just want to gently clarify that our pieces are not sourced from Temu. Every Willow & Ember ring is made using genuine 925 sterling silver and carefully crafted to reflect the meaning and quality we stand behind as a small brand. We understand how concerning it can feel when something appears similar online, but our materials and production are not the same. That said, what matters most here is how your piece arrived and how it feels to you. It should never feel too small to wear or leave you worried about adjusting it. We’d really love the chance to make this right for you. Please reach out to us directly at [email protected] and we’ll personally take care of this with you as quickly as possible. We’re here nearly 24 hours a day, and you’re fully supported by us. With care, Willow & Ember 🤍
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Georgina
Jan 31, 2026
Poor quality ring
Willow ring: extremely poor quality. Mine snapped after a month. Won't give a refund because "it's over 30 days".... Despite not being fit for purpose (a ring is meant to be worn?!). Do NOT buy the Willow ring from them. Contrary to their slogan/selling point/whatever it is, the ring definitely bends, but it DEFINITELY breaks. I'm not the only person to have experienced this either. £20 down the drain.
Response from WillowandemberFeb 10, 2026
Hi Georgina 🤍 Thank you for sharing your experience. When customers reach out to us directly, we always review the situation and work to provide a resolution. We never leave anyone without support. We’re a small team of six and offer 24 hour customer support. Replies can be slightly slower over weekends, but every message is answered and every order remains fully backed by us. With care, Willow & Ember 🤍
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Mrs H.
Dec 28, 2025
Avoid ….
Was gifted a ring from my son which looked lovely on the website but in reality it was very thin and flimsy , not worth the money he paid for it . Avoid at all costs ….
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Samantha M.
Dec 26, 2025
Save your money and AVOID AT ALL COSTS!
I purchased a ring to give to my daughter for Christmas. She had it on for less than 45 minutes, and removed it to help me do the dishes on Christmas Eve. The minute she went to take it off, the stone flew out of the setting, and we spent 20 minutes looking for it, before we finally found it underneath my oven. I don’t understand how a company can manufacture such a shoddy product that is so poorly put-together and so flimsy. The ring wasn’t cheap, but the product that they shipped me definitely is. They also misrepresented themselves as being located in the United States, when this company actually ships from China… That pretty much tells you all you need to know!
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