Wild West Pool SuppliesReviews of wildwestpoolsupplies.com

Very fast and pleasure to deal with

Circuit board burnt-out after 4 months. Told me to return for warranty, returned had to keep calling to get replacement. They refunded $ but I had told them I wanted replacement. They said they didn't have any but their website clearly said they did. Lost $60 in deal, never buy from them again. 4 star ratings are fake

While Wild West pool supplies appears to be a decent company, it often uses an undependable shipper (USPS). My spa has been down for three weeks due to one of the parts having an illegible shipping label. It was "lost" in the automated system. After the expedited shipping timeline had expired, I requested that a duplicat part be sent "overnight" as I require the hot water therapy for my injuries. That request went ignored - on several occasions (I suppose that the customer service department was afraid that I would expect for them to honor (kinda) their commitment. Parts were ordered on 2/3. It is now 2/25. Still - nothing and their epedited shipping (which cost extra) states 2 - 5 business days... ....That having been said - The part finally arrived and I was able to get the spa-pack installed only to find that the new spa -pack bundle (that was also ordered) was not functioning properly. after a tremendous amount of research and a great deal of time on the phone with a Gecko Tech, it was determined that I had received a faulty unit. After conversations with WWPS's CS department and the false promises that I was given, I bought a new unit from another vendor. I will initiate the VISA dispute this afternoon. Oh BTW Mark, since you are aware of the problems with USPS shipping as you state in your response, why do you still use them?

Buy an item online they charge me and then they tell me they do not have it in stock. Common sense tells you if they do not have it in stock they would not have it on their website and charge my credit card. The good thing is Paypal ruled against them, showing they are a bunch of scammers and return my money. Do not trust them.

Defective hot tub heater! Not only did it leak, it didn't even turn on when we put power to the tub. Both ports where the thermostats go in leaked horribly. Now, a month later, I am still waiting on a decision from their distributor. So, here I am, writing a review. Their follow up is good, parts are junk. I told them just keep the money, I'm going elsewhere. Not worth my effin time! They rely on the distributor to offer refund or a new part?? What kind of business does that? Not a good one! Do not use these guys.

I bought two separate parts for my pool filters. One of the two parts I had accidentally double ordered and the other part came but did not fit my filter as Wild West website shows. I emailed and requested to return both parts. Both parts came from different warehouses in different states and i have been told i need to ship each part back to there place of origin at my cost. While i do feel it is my mistake and should cost me on the one part, the other incorrect part shipped to me should not cost me to ship it back(after I already payed shipping to me) and then pay a third shipping for them to ship their wrong part mistake again to me. This is horrible customer service. The customer service rep. stated to me that the wrong part sent to me fits other customers applications therefor they do not believe that the part doesn't fit my application therefor i have to pay shipping back to them at my cost. So they now have called me a liar. The Parts seem hardly worth shipping back seeing they charge all shipping fees & re-stocking fees to the customer even though customer is not at fault. Wild West is one of those companies you do bot want to be dealing with when/if a problem arrises. They don’t except responsibility for their mistakes or even give you the benefit of a doubt. There policy/response seems to be tough luck buddy, we’ll send you parts but will not help with any mistakes even when caused by them. Stay clear of this place, shop Amazon Prime where sellers can not treat customers with such disrespect. Customers with returns should be treated with the same positive interaction/respect as when making a purchase. You won’t get that from Wild West Pool Parts.

How about a -5 stars! I ordered a spa controller in July but after receiving it and installing it discovered it was defective. I asked for a replacement but was told I had to send the defective one back first. I did as I was told. As of today, I still have not received a replacement nor a refund after several requests. I am now told it could be another month or two. This is unacceptable service. I won't do business with them again.

Fit perfect and solve the problem. Thank you!