Debra D.
return is my problem with you
return is my problem with you. i try and match colors but dont always get the right color. but cant return for full price or at all
Response from Wigs.com – The Wig Experts™Aug 14, 2019
We are sorry to hear the color hasn't worked on what you ordered or have ordered in the past. You can return for store credit and there are no fees taken out (except shipping charge paid to courier). You have three options available to help you select your perfect shade. Choose which is right for you: Color ring on hold program- You purchase a color ring so you can most accurately see the colors, send it back to us within 10 days and the full price of the ring will be applied to your purchase. We will even throw in an extra $5 to help cover your shipping costs! Mail in a hair sample to our color specialists- Simply send us a swatch of the hair you wish to match and we will recommend the closest available color. Use our online color charts- We provided the most accurate color swatches available for your convenience. Keep in mind, computer monitor all vary in clarity and resolution. This may not be the optimal choice for you. Wigs.com also has its exclusive TruColor feature, which shows you a photo of each best selling wig in every color available! You get to see the full color distribution of each color on the actual wig you are interested in! This is a feature exclusive to only wigs.com. Please do not hesitate to contact us with any questions or concerns, as we would love to help find the right choice for you. Our licensed cosmetologists are on call Mon-Fri 8 AM-6:30PM central standard time. Please feel free to contact us if you need further assistance or visit our color help page online at https://www.wigs.com/pages/how-to-choose-color. We appreciate your feedback and hope that you allow us to assist in finding you the right piece/color!