Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Happy with the fast service and the wig I purchased!
RU
ruth
the "lace front" wigs are very…
the "lace front" wigs are very uncomfortable. its more like neting
then lace. it itches!
Response from Wigs.com – The Wig Experts™Feb 27, 2020
We are sorry to hear the lace on the piece you ordered was bothersome. Most of the time the lace is very delicate and not bothersome to client's. It is there to give the appearance of a natural hairline. You can always order a piece without a lace front or trim the lace front back. We appreciate your feedback.
CM
Cynthia M.
One day past 14 day exchange policy = $1,500 down the drain
My first experience with Wigs.com was wonderful. They helped me to exchange my first piece for another that might offer better coverage. The first piece was $800, and the exchange was $1,500. However, life in fast forward with business trip out of town, I missed the 14 day deadline, calling on day 15 to try again as the fit was awkward, and I was hoping to try another exchange. I was advised kindly but completely without customer service that I was a day late - there would be no exchange. So, now I'm stuck with a $1,500 piece that refuses to lay properly, has been tried on once with the stocking and still sitting in the box. I emailed requesting management review, as I was simply looking for an exchange. I received a canned response apologizing that I missed the deadline. Never again would I purchase a single thing from this company, and I am absolutely letting everyone I know about the abhorrent customer service.
Update: Yes, Wigs.com, thank you for replying to provide confirmation of your inflexible customer service. Perhaps you should update your exchange policy to advise that 14 days is inclusive of weekends AND shipping time. So, yes, I was past the deadline. However, I reached out for help on day 15 from the receipt of my purchase delivery. Again, I am not disputing that I missed the deadline, rather I wish to highlight and express discontent over the inflexibility of your policy, especially when I was seeking an exchange not a return.
Response from Wigs.com – The Wig Experts™Feb 27, 2020
We are very sorry to hear that you weren't satisfied with your piece or with our return policy. Our records indicate you didn't reach out in regards to returning until 21 days after it shipped. Unfortunately, that is a week past our return time frame. We have a 14 day return time frame in place so that we can make our client's experience better and have NO RETURN FEES. We understand client's need to see the piece and maybe/possibly try on which is why we allow a 2 week return. However, if it is past that we run into issues with the piece being in original condition and accepted. Again, we apologize for this issue and that we weren't able to accept your return.
SS
Susan S.
Great experience with Wigs.com
I ordered the wrong wig (colour error - my mistake) and the people at Wigs.com made it so easy to get things corrected. I highly recommend them to anyone looking for a wig, and in fact, have added their website to our wellness brochure for cancer patients in the oncology department where I volunteer. Thanks to all at Wigs.com for providing both great products and exemplary customer service.
SG
Stacy Gabrovsek S.
Love this site
Love this site. Haven’t been disappointed.
SH
Sheila
Styles are not youthful.
Styles are not youthful.
Response from Wigs.com – The Wig Experts™Feb 25, 2020
We are sorry to hear you feel that way. We have a large variety of styles that many consider youthful! If you need or want assistance with finding a style our wig experts are happy to assist! We do appreciate your feedback and hope you allow us to assist in finding a style you are looking for.
DE
Debra E.
I really like the wig
I really like the wig! When it goes on sale again around May I would buy another one!
AN
Anonymous
More Large Size Wigs Please!
I like the wigs I bought, but I would like to see a more extensive variety of large size wigs.
