Cloret C.
As promised
All aspects of the sale went as scheduled. The item just did not work for my (dark) complexion.
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Cloret C.
All aspects of the sale went as scheduled. The item just did not work for my (dark) complexion.
LDH
Excellent job....thank you.
Verna
Very pleased
NOT H.
The sent me a wig without letting me know the size. When it arrived of course it was the wrong size. They totally dismissed my valid concerns (just an hour after the order was submitted) by email and on the phone. Kept sending me to their website repeatedly even after I spent hours navigating it. Now they want to charge me return shipping fee as well. Surely there is a better and more appropriate way to sell such personal and expensive items online.
Response from Wigs.com – The Wig Experts™Nov 12, 2020
We are so sorry to hear about your experience and dissatisfaction. Our Client Care Manager has emailed you (we don't have a phone number) to try and help resolve the issue. Please rest assure we want to make this right and hope we can still assist you with your alternative hair goals.
Adrienne V.
I was waiting for this item to go on sale, i was notified by email the final cost after discount was applied & am very pleased & proud of your service. Helpful info. Was enclosed giving me a great experience of high professionalism from your staff. Well made to the point it seemed pure😊
Laurie E.
I love the wigs that I have bought from wigs.com. I've bought 3 so far and the only problem I have ever had is feeling that one of the wigs didn't suit my style or face but it was exactly as shown in the images. During quarantine I have had to grow my hair out instead of going to the salon and it has made things a lot less awkward and definitely more fun. I treat the wigs as fashion accessories now and I don't if people see all my different hairstyles and conclude that they are wigs.
Francine B.
Annette wig is so nice.I fill good when I wear it.
J.B.
The hair doesn’t look real and the color is too red.
Response from Wigs.com – The Wig Experts™Nov 10, 2020
We are very sorry to hear you aren't satisfied with the piece you received. If the item is in original condition we would recommend returning. You can process the return online but if you need any assistance our representatives would be happy to assist you. We can also help with selecting a piece that would look more realistic and with color as well. We appreciate your feedback and hope that you allow us to help you if needed.