Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Aug 31, 2021

Hello Annabelle, We are very sorry to hear that your Ellen Wille style Dance did not arrive as expected. You are absolutely correct, images and videos of products on Wigs.com should give you a good representation of what you should expect to receive. Please keep in mind these styles may sometimes appear slightly different right out of the box in comparison to these images on models that are styled by professionals to show to potential looks that can also be achieved. We do see you have been in contact with our Wig Experts and would love the chance to help you with an exchange and finding the perfect look for you should you wish to try again or return your order. Feel free to return our call at 1-800-581-2001 at your convenience. We would love to help you, provide recommendations, answer any questions regarding styles, and ultimately make this right for you. Thank you for allowing us the opportunity to serve you. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Aug 31, 2021

Hello Tanya, We genuinely are very sorry to hear about the condition in which you received your order. Our primary focus is providing quality products and will certainly look into this with our quality assurance team as we do inspect all returns. We would like the chance to speak with you regarding this matter to learn a bit more about what happened. We hope that you will allow us to win back your business and make this right for you, as we would like to keep you as a client and continue to serve you and your hair needs. We do see that your refund was issued today. Please give us a call at your convenience, our number is 1-800-581-2001 and we are here for you Monday-Friday 8am to 6:30pm CST. We hope you have a wonderful day. Best Regards, The Wig Experts