Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Sep 14, 2021

Hi D.L., Thank you so much for your kind words and support of Wigs.com. We are glad to hear the return process was easy for you. We understand finding your ideal color match online can be difficult and we are here to help! You are welcome to call us directly for assistance or book a virtual consultation to meet with an expert face to face via Zoom. Please visit the link "Virtual Consultation" located at the bottom of Wigs.com to schedule your appointment today! Licensed cosmetologists are available to take your call Monday through Friday, 8:00AM to 6:30PM Central Time. If you would like to speak to us directly, please call toll-free 1-800-581-2001 (outside the U.S., please call 1-214-443-4848). Thank you for allowing us the opportunity to serve you! Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 13, 2021

Hello Bren, We are very sorry for the length of time it took to process your refund. This was an error and we deeply regret that this refund was not processed in a timely manner and for any frustration this may have caused you. This is not common practice and we are sorry that this happened to you. To clarify regarding the return policy and your refund, Wigs.com does not deduct restocking or handling fees on returns. The cost of shipping to you, any tax collected on shipping to you, and the UPS prepaid label are not refunded as these are rendered to the carrier for their service. We would love the chance to win back your business and make this right for you. Your refund has been issued and we are here for you if you would like to try again. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 13, 2021

Hi James, We are sorry to hear you are having difficulty with the fit of your most recent purchase. We would be happy to review any images you would like to provide or you can book a free virtual consultation to meet with one of our experts face-to-face for recommendations and guidance on your style, fit, and measuring. We also offer a great return policy and would be happy to assist you with returning or exchanging any eligible products. You are welcome to contact our customer service team Monday - Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email [email protected]. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Sep 10, 2021

Hello, We are sorry that you were unable to reach us at the time you had called. We would be happy to assist you with an exchange or help you with any future orders. We hope you will allow us to win back your business and show you how great our customer service can be. We would also like to offer you free shipping on your next purchase to better assist you. We would like to take this opportunity to return your call as well, but were unable to locate a phone number on file. We are available to take your call Monday through Friday, 8:00AM to 6:30PM CST. If you would like to speak to us directly, please call toll-free 1-800-581-2001 or can also email us at [email protected] for assistance. Thank you for taking the time to provide your feedback. Best Regards, The Wig Experts