Jacquie T.
5 STARS much deserved
**UPDATE** I have given back the 5 stars Wigs.com deserves for much better customer service. I appreciate that Kerry reached out after receiving my returned wig and made the replacement process to a better color so easy. Normally I would give 5 stars as I have been buying Raquel Welch wigs from you since I went through chemo 7 years ago and got hooked on how great wigs are,, I love your RW.. My only issue with this order was I was sent the wrong color. For 7 years and probably 50 wigs I have always ordered the same color. I tried calling customer service , which this is not the first time , no one answers the phone, I wanted it set that when you received my return send out the right color. I sent the wig back with a note,, It is not that big of an issue I had a back up new wig , my other style I broke in. Wigs are great, I have tried many of the other brands but Raquel is hands down the best fit and quality. 5 Stars will come back when customer service improves. I so understand lack of labor force thanks to Covid,, ..
Response from Wigs.com – The Wig Experts™Sep 22, 2021
Hello Jacquie, We are so sorry to hear that you were unable to reach us. We thank you for taking our call today and giving us the opportunity to help you with your exchange and finding the right color for you. We appreciate you bringing this to our attention so that we may look into this. We hope you will allow us the chance to achieve a level of 5 star service with you. Best Regards, The Wig Experts


