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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kimberly S.
I think your wigs look great. They're easy to style and fit well. The adjustable straps are helpful. I appreciate the life-like appearance. Quick shipping is also appreciated.
Response from Wigs.com – The Wig Experts™Apr 26, 2022
Hello Kimerly, Thank you so much. We strive to provide a variety of styles so that everyone has the opportunity to feel confident and beautiful and hopefully get their orders as quickly as possible! Best Regards, The Wig Experts
Diane S.
I wish this new color of envy wig Jacqueline In color honey breeze came in petite size !!! I love this new color, dark roots with golden highlights! I have been wearing wigs for many years everyday so I know something about presentation. All wigs have too much synthetic hair which I believe makes wigs look to wigie. I work with wig products to make hair more believable & this is so important to us that must wear each & every day. Thank you Wigs. Com for being here for us that need your help!!
Response from Wigs.com – The Wig Experts™Apr 26, 2022
Hello Diane, Thank you so much for taking the time to provide your feedback. It is so important to the work that we do. We would love to forward your suggestion on to Envy. We love that we get to support you and are honored that you choose us to serve your hair needs. Sincerely, The Wig Experts
Jackie P.
I love my wigs!!!!
Response from Wigs.com – The Wig Experts™Apr 26, 2022
Hey Jackie, That's so awesome! Thank you for sharing and letting us serve you. Take Care, The Wig Experts
R B.
I would like to start off by saying that I never write reviews and I have contacted wigs.com. I have been super happy with all of my wig purchases up until this order from wigs.com. I received my recent order yesterday. I knew something was not right as soon as I opened the wig box. There was a terrible smell coming out of the box and the packaging was not intact. You could tell the wig had been worn. When I took the wig out of the box and inspected it closer, all of the tissue and cardboard inside of the wig was moldy. I went and called customer service immediately to let them know what happened and they asked me to send pictures which I did. What was really upsetting to me was that they just sent an email back to me saying that I can send the wig back. No, I apologize for the error on our part or we will pay for shipping it back because it was our mistake. I just think wigs.com could have handled the situation a lot better. When your excited to get hair mail and you get a wig in that condition, it would just be nice to get an apology.
Response from Wigs.com – The Wig Experts™Apr 19, 2022
Hello Rachel, We are deeply saddened to hear about your experience. We cannot apologize enough for the condition and quality in which you received your order and for the automated message regarding your return label. In order to better handle this matter, a member of our management team has reached out to you. This is not anywhere near the level of service we normally provide and we would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention and this teachable moment for our Client Care Team and Warehouse. We hope to speak with you soon. Sincerely, The Wig Experts
TAMMY K.
I have had good customer service as well as very fast transactions. I have received all my orders very quickly, and also received a refund very quickly on one item I returned. I would recommend.
Response from Wigs.com – The Wig Experts™Apr 19, 2022
Hi Tammy, Thank you so much for taking the time to leave your lovely review. We are so glad you've been so pleased with our service. We are always here for you and look forward to serving you again in the future. Kindest Regards, The Wig Experts
Marion F.
Delivery was good and in a reasonable time. I ordered Coco in platinum blonde. I love the colour and wish it was in a lot more styles. I don’t understand why the hair on the crown is cut short and sown in so it stands up. I don’t like this. I would return it but there isn’t any other choice for me because of the colour and also I require petite medium. I like short straighter styles. I had a zoom with a consultant and she had a hard time finding anything for me.
Response from Wigs.com – The Wig Experts™Apr 19, 2022
Hi Marion, We are glad you received your order quickly but we hate to hear that you don't love your new wig. We definitely have more options for you and would love to help you again. One of our Experts will be reaching out to assist you. You deserve to have the perfect color, style, and size. We are here to support you! Respectfully, The Wig Experts
Kerry S.
Received exactly what I ordered quickly. Love this new look for me.
Response from Wigs.com – The Wig Experts™Apr 19, 2022
Hi Kerry, Everyone deserves to look and feel beautiful when wearing their alternative hair. We are glad to hear you achieved that. We are here to support you if you ever need anything. We'd love to help! Best Regards, The Wig Experts
MM
Wig as pictured. Bangs will need to be trimmed but love it.
Response from Wigs.com – The Wig Experts™Apr 19, 2022
Hi Maryann! So happy to hear that you love your new look! Please let us know if you have any questions or would like to book a try-on consultation with us. Thank You, The Wig Experts
