Janie
Easy returns
Easy returns
Response from Wigs.com – The Wig Experts™Dec 5, 2022
Hi Janie, We are thankful to know we provided you with an easy return process. Thank you for the positive review!
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Janie
Easy returns
Response from Wigs.com – The Wig Experts™Dec 5, 2022
Hi Janie, We are thankful to know we provided you with an easy return process. Thank you for the positive review!
susan
Truly the best service in the industry. Fast shipping and hassle free returns for those of us navigating a new normal. Thank you!!
Response from Wigs.com – The Wig Experts™Nov 30, 2022
Wow, Susan, your feedback has blown us away! We genuinely feel it is an honor to be able to help clients like yourself.
Lana B.
Wigs.com has been so easy to deal with on my returns. I loved the wigs but they just weren’t for me so I returned and tried some others. Bliss by Ellen Wille is my absolute favorite. In fact I immediately reordered same wig in a different color for variety.
Response from Wigs.com – The Wig Experts™Nov 29, 2022
Hi Lana, We appreciate having you as a client and your positive review! Bliss is such a cute style. We are happy to hear how much you love it.
Anna W.
The wig was of good quality, but it was too big. I have to return it now, and since I'm in Canada, I have to pay for the return out of my pocket. A return label was not provided.
Response from Wigs.com – The Wig Experts™Nov 29, 2022
Hi Anna, To clarify, you can return. You would use your carrier instead using the instructions below because your return is from outside of the contiguous U.S. We hope this is helpful to you! We are sorry for any confusion.
Pamela
I love my wig, super realistic and comfortable. I loved it so much I ordered two more!
Response from Wigs.com – The Wig Experts™Nov 29, 2022
We love your feedback, Pamela! Our goal is to help our clients feel more like themselves, which is beautiful inside and out.
Shearie J.
Lovely comfortable and well-made wig that looks and moves like real hair. This wig is ready to wear right out of the box. Holds its style. Does not need wig hair spray. Has not frayed or matted. Great customer service.
Response from Wigs.com – The Wig Experts™Nov 29, 2022
Hi Shearie, Thank you for that feedback! We love hearing how much you love Upstage, it is one of our most popular styles. We also appreciate knowing we provided you with the service you deserve.
Lunar
Unfortunately I was unable to get in contact with customer service regarding shipping paid. It was also a little difficult to figure out how I needed to go about asking for assistance since you have to go digging to find the email to get in touch with customer support. Tons of other sites will get in touch with you within 24 hours if not within minutes of you sending a request for help. I am an extremely high volume purchaser of wigs and hair and I might have to take my business elsewhere.
Response from Wigs.com – The Wig Experts™Nov 29, 2022
Hi, We sincerely apologize for your experience with us and ask that you allow us another opportunity. Our Client Care Manager contacted you as well. If you cannot get in touch with a representative on our main number or via email, you can always call her directly. We appreciate your feedback.
Diana H.
I have ordered the Gabor instinct wig from you It is very different than the previous wigs I have ordered in the past It has way more hair I may have to return it
Response from Wigs.com – The Wig Experts™Nov 29, 2022
Hi Diana Thank you for that feedback. We are sorry to hear the recent Instinct you received is not up to standards. Our Client Care Manager left you a voicemail to discuss this further. But in the meantime, we ask that you return the piece for inspection.