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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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JOYCE S.
I didn't find the Envy wig I received from you to be the same quality of the identical style I bought at retail locally.
Response from Wigs.com – The Wig Experts™Dec 15, 2022
Hi Joyce, Thank you for the feedback. We are sorry to hear that, as the pieces, we send out are new ones from the manufacturer. We contacted you to get more information to look into this.
Patricia S.
Wig was secured in box inside out, I couldn’t even see what it looked like, I called to return it and was told that you do not pay for shipping so I got stuck paying to return it. It was returned on dec 12th sent back by UPS. Thank you Patricia Stack
Response from Wigs.com – The Wig Experts™Dec 15, 2022
Hi Patricia, It was a pleasure speaking with you today! Per our conversation, some styles will arrive packaged inside out to hold the style (curl) and be bobby pinned down. We also offer pre paid return labels on our site. But we will refund you in full once we receive the item back and look forward to helping you find a hairpiece.
Sharon L.
love the look
Response from Wigs.com – The Wig Experts™Dec 15, 2022
Hi Sharon, We are happy to hear that! Blake is one of our most popular human hairstyles!
Barbara S.
We recently moved from a large city to a smaller town. I have placed 3 orders & returned 2 of the 3 so far, because the wig colors in the first 2 orders were not good at all. I’m hoping the 3rd time is a charm. The company is great with their return policies. In the past I purchased my wigs from a walk in store (in a large city), so this has been a big change for me. If the next order doesn’t work I’ll resort to a walk in store, somewhere close by.
Response from Wigs.com – The Wig Experts™Dec 15, 2022
Hi Barbara, We are saddened to hear you are having a hard time purchasing online. We want one of our experts to assist you either over a phone call or virtual consultation so that we will have one contact you. We look forward to speaking with you!
Dolores S.
Was not refunded the postage I paid or the taxes charged. Does not seem to be hard to do because I included all the necessary paper work, inside the wig box, that you needed to complete the return correctly.
Response from Wigs.com – The Wig Experts™Dec 14, 2022
Hi Dolores, We apologize for the error with the return shipping not being refunded. Our representatives emailed you to let you know we are reimbursing you for this. We appreciate your patience and understanding in this matter.
cynthia M.
This website is so easy to use to order and return, if needed
Response from Wigs.com – The Wig Experts™Dec 14, 2022
Thank you, Cynthia, for sharing your positive feedback and experience!
Karen B.
I have repeatedly had positive experiences with Wigs.com. They have good communication. They ship things in a timely manner. They have good quality of products. They have great sales.
Response from Wigs.com – The Wig Experts™Dec 14, 2022
Hi Karen, Thank you for being a loyal client and for the positive review! We appreciate you and love hearing we are providing you with a great shopping experience.
Pam K.
Customer service is great! Thanks Jade Adams!!
Response from Wigs.com – The Wig Experts™Dec 14, 2022
Hi Pam, Thank you for the lovely feedback about Jade! She is such a shining star and amazing with our clients. We love knowing she took such good care of you.
