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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Joanie Lucas S.
Your customer service is exemplary.
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Joanie, thank you so much for your review! You can always count on our customer care team to provide the best assistance. We value you and hope to always have you as a client!
Trish R.
As advertised, fast shipping, reasonable price, quality synthetic and large cap were what I was looking for and exactly what I received. Thank you.
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Trish, thank you for your wonderful review! We do our best to provide an overall great experience for our customers, and it is nice to see this is the case with you. Thank you for choosing Wigs.com!
Marie J.
The pony tail I order arrived in a timely manner and was exactly as described and the color was almost exact. It is working well for me. Thank you.
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Marie, we are so happy to know this item worked out so well! We thank you for your feedback and hope to always have you as a client!
Lori D.
The piece is nice quality. I bought it for my Mom and we just don’t know how to put it on well so we are returning it. If she buys another one it will be from here.
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Lori, please do not hesitate to contact us we are more than happy to help with the process of trying on an item or finding an alternative piece. We urge you to take advantage of the free services we offer, such our Virtual Consultations. You are welcome to book a try-on consultation or a finding a wig/topper consultation. We have included the link to book below. https://www.wigs.com/pages/virtual-consultation
Margie M.
Best company EVER for you wig needs. Been using them for over 2 years. Never disappointed
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Margie! Thank you for your kind words, and for being such a loyal customer throughout this time! We sincerely appreciate you, and hope to always have you as a client!
Karina F.
I like that wigs.com has a lot of variety, and their return policy is easy and they don’t charge a restocking fee. They worked with me when I put in my coupon code wrong. Shipping is fast. Altogether a good experience each time I have used them
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Thank you for such a positive review. We do our best in providing a great overall experience. Thank you for choosing to shop with us Karina!
Holli C.
Customer service was pretty amazing. Sometimes it’s a bit of a hold time to get to speak with someone, but once you do, they’ll spend as much time with you as you need!
Response from Wigs.com – The Wig Experts™Apr 12, 2023
Hollie! We apologize for the hold time. We can sometimes receive a high volume of calls which causes an extended wait time. However, we truly do our best to get to everyone as efficiently and as soon as possible. We thank you so much for your feedback and for choosing wigs.com!
Stephanie D.
Happy you had what I have to wear daily. Great customer service. Jabe, assisted me. Delivery was fast. Usually is, which I appreciate. I am very disappointed in the price going up every time I purchase it. I've had a medical condition since 1964, was a child. I'm now 69 on disability. Somewhat Active. All hundreds of wigs I've bought from you, the prices never increased. I've been buying Rachel from you since 1997. I bought Rachel Welch's 1st wig "FAME" in '95 I believe. From my gf who's a hair technician w/a wig shop in Atlanta. She turned me onto the PETITE UPSTAGE in Shaded Cappuccino. I cannot be paying over $300. That's even beyond expensive for me. To change style is too obvious. Because I'm amongst people who are acquaintances/close friends/+business. I'm self conscious still in my senior yrs. I will be 70 this yr. UPSTAGE went up $50. since I 1st started buying them from you in 2021 (and wearing it). That's w/30% off. I paid $340+. It's a high-end wig. But, I understand wholesale. I worked in the Wholesale Industry over 15yrs @AMERICASMART in Atlanta. I need help w/this every 3-6 mos. Anyway. Jabe was wonderful. Thanks so much. Stephanie Davis 678-865-2814 Do not share this info. online. It's personal.
Response from Wigs.com – The Wig Experts™Apr 13, 2023
Stephanie, thank you for your review! Jade will be so happy to hear this! Unfortunately, many brands have increased their prices over the years. Which is why we do our best to have our 30% sales and our 50% clearance sales often. We also offer free shipping for US ground orders over 150 to help with the cost. We would highly advise you to consult with your doctor or insurance provider about Cranial Prosthesis coverage. We can then provide documentation you can submit to them, to have your purchase covered. https://www.wigs.com/blogs/news/does-insurance-cover-wigs-for-cancer-patients
