Diana W.
Disappointed Topper Customer
OK, I have ordered at least 7 toppers from your company. All were Transformations- Top pieces by Raquel Welch. I always get 12IN TOP BILLING in L8/29 Hazelnut. I have always been pleased with the quality of your hair pieces until this last order in January 2024. This last topper was extremely thin. You could literally see through it, and when comparing it to my last two toppers that I still have on hand. The hair is definitely thinner, less manageable, even after my hair stylist trimmed it and tried to style it with my natural hair. The part is messed up, and just looks stringy on my head. I am a breast cancer survivor and after chemo, my hair on the top never came back very thick as it was before. For the money I have spent on these topper for 3 years now, I am very disappointed. Is there any way to offer me some compensation for this piece? Did you change manufacturing companies. May I send it back to you. Not sure now where to purchase my new toppers.
Response from Wigs.com – The Wig Experts™Jan 30, 2024
Dear Diana, We hope this message finds you well. First and foremost, we want to express my heartfelt gratitude for your continued trust and loyalty to our company, especially during your journey as a breast cancer survivor. Your satisfaction means a great deal to us, and we are genuinely sorry to hear about the disappointment you've experienced with your recent topper purchase. We understand how vital our Transformations- Top pieces by Raquel Welch are to you, and we want to assure you that your concerns are being taken seriously. Quality is paramount in our products, and any deviation from your expectations is something we genuinely regret. One of our representatives will contact you to address your concerns and find a resolution. We assure you that your feedback is invaluable, and we are committed to rectifying this situation to your satisfaction. Your trust is of utmost importance, and we want to ensure you continue to have positive experiences with our products. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to resolving this swiftly. Best regards, The Wig Experts