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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Had online consultation, spent a lot of time with me and recommended several wigs. I ended up picking one with the color she recommended. Love my wig. I did have to have it thinned a little by a stylist. Very fast shipping. Recommend wigs.com highly
Response from Wigs.com – The Wig Experts™Oct 14, 2025
Pamela,
We're so glad to hear about your positive consultation experience and that you love the wig you chose! It's great the color recommendation worked out well for you. We appreciate your recommendation and are happy you received fast shipping.
BF
bao F.
Absolutely Love It! So Realistic and Beautiful!
I really love this topper! The color is just slightly lighter than my own hair, but everything else looks so natural.
This is honestly the best purchase I’ve ever made. I’ll never go back to synthetic ones again — I’ll definitely keep buying this kind.
Thank you so much! This topper has really helped me and given me more confidence. I even look ten years younger now!
Response from Wigs.com – The Wig Experts™Oct 14, 2025
Bao Fan,
We're so happy to hear that you love the topper and that it looks so natural! It's great to know it has boosted your confidence. Thank you for sharing your positive experience; we appreciate your feedback!
BE
Bernie
The wig is very comfortable.I like the…
The wig is very comfortable.I like the color. It arrived in a very timely manner. Nice quality.
Response from Wigs.com – The Wig Experts™Oct 14, 2025
Bernie,
We're happy to hear that you find the wig comfortable and like the color! We appreciate your feedback regarding the timely delivery and quality. Thanks!
WK
WKJ
Cutie
My order came early than expected. Happy with the product.
Response from Wigs.com – The Wig Experts™Oct 14, 2025
WKJ,
We're happy to hear that you received your order ahead of schedule and are pleased with the product. We appreciate your positive feedback and thank you!
RM
ReNae M.
So very close to being a 5-star winner.Customer service is 5-star great…
Customer service is 5-star great (except when you can't get an answer). As for the wig, finally, a wig that is not ridiculously too thick. It did, however, take a lot of cutting to make it look like the photo. Bangs covered my face entirely.
My primary complaint about all the wigs is that my face gets totally buried, and the color. I am a natural medium golden blonde who is trying to match my color. Even the strawberry blonde is in fact ash. And what is with all the root rot? As a natural blonde, I do not want brown roots forced upon me. Also, as a retired colorist, I can't help but have opinions about the treatment of color. Blondes, when they get too yellow, are sharp and not pretty. A tiny bit of pink or cool red would soften the tone without making it muddy or ashy.
The synthetic/ natural hair blend enables the hair to move like natural hair. Nice.
If the wig colorists would get a clue, I would finally, after many attempts, have found a wig that is a real 5-star winner.
Response from Wigs.com – The Wig Experts™Oct 14, 2025
ReNae Monette,
We appreciate your feedback. We're glad you found the hair blend moves naturally and that the wig wasn't too thick. We're sorry the color and style needed adjustment and that our service wasn't always responsive. We'll share your color concerns with our team.
LM
Lisa M.
A very happy customer
Wig shipped quickly and I'm thrilled with it! Great price too!
Response from Wigs.com – The Wig Experts™Oct 14, 2025
Lisa McKenzie,
We're happy you are thrilled with the wig and its quick shipping! We appreciate you mentioning the great price. Thanks for your feedback!
EA
Edna A.
This wig is not the same as the one I had before
Thank you. I received my wig quickly.
The style however, does not look good on me. And by the time I try to fix it, I can't return it. So now I have a wig. I won't wear. I've tried everything. I always check people's experience and I read the comments.
But this wig looks nothing like the picture i'm going to italy.So I was hoping for a new look. Now, what do I do? Buy a new wig.
Response from Wigs.com – The Wig Experts™Oct 9, 2025
Edna,
Thank you for sharing your experience with us. We’re sorry to hear this style didn’t work out for you. Please know we’d love to assist you in finding a look that’s perfect for you, and we also offer complimentary virtual consultations to help explore your options. Please see the link below:
https://www.wigs.com/pages/book-a-virtual-consultation
JC
Janice C.
Definitely not a shake and go wig
Definitely not a shake and go wig. Needs tweaking and does not look like the styled picture even with a flat iron. It took awhile to get used to it. In fact I started a return but changed my mind. I do get compliments but you have to be ready to put some work (and product) into it.
Response from Wigs.com – The Wig Experts™Oct 9, 2025
Janice,
Thank you for taking the time to share your honest feedback. We understand that some styles require a bit of customization to achieve the desired look, and we truly appreciate your patience in working with the wig. If you ever want personalized styling tips to make the process easier, our team would be happy to offer a virtual consultation to help you get the most out of your wig.