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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve purchased this Flip wig 3 previous times and they are great. This last purchase the wig was flat no flip so I returned it and will reorder.
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Marianne,
We appreciate your continued purchases and are sorry the wig was not up to par this time. We value your feedback and will look into this issue as we prepare your reorder.
BB
Beverly B.
This is the best wig company I have found
This is the best wig company I have found. I have a small head and other wig companies either don't carry a petite size or the petite sizes are all short or not so nice looking. This company had the perfect long wig for me and I will buy the same wig in other colors because it is so beautiful and perfect!
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Beverly,
We're happy to hear that you found the perfect long wig with us! It's great to know our petite size options met your needs so well. We appreciate your positive feedback and are delighted you love the wig!
WE
Wendy
Best customer service in the business!
This company has the best customer service I've found in the field of wigs!
They give free advice, consultations on video, help with color choices and wig fit and general good advice! They are very kind and will take a return and help you with a refund or another choice with same day response. Their selection is wide, their sales are great. And I've found that it's better to get a wig from them than it is to order from a discount house that has the same wig at a lower price. Why? The discount houses' wigs are a crap shoot. Some are damaged, some have weird construction or bad fit, some have been returns that were damaged by hot irons or trimming that never should have been sold as new. And some are fake entirely, even when they use the pictures they've copied and pasted from Wigs.com. They make bizarre copies in sizes and shapes that don't exist in heads, and weight that will crush your neck, colors that don't exist in nature, and then take months to get to you. When you find out it's a terrible wig, they won't even accept a return! Don't fall for scams like I did. I only use Wigs.Com for honest help with quick turn-arounds. They're in the Midwest of the USA, and they can ship quickly in all directions. Also they're Midwest nice, and I love that! And check out their helpful videos by other customers who've tried wigs on and can help show how they might look on people who are not models! They have solutions for keeping the wigs on, and overall fit, and lots of tips about all kinds of things. Great company for wigs that perform well and last as expected. Their reviews are honest, too, not a lot of AI slop!
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Wendy,
We appreciate you sharing your experiences. It's great to hear that you value our customer service, video consultations, color advice, and wide selection. We're glad our team could provide helpful and honest assistance. We're happy that our quick shipping and Midwest values resonate with you. Thanks for your feedback!
DR
Diane R.
Had to pass up on 3 sales because I had…
Had to pass up on 3 sales because I had to wait 7 months for my preferred wig to come back in stock.
WHAT GOES!?!?
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Diane,
We’re so sorry for the long wait, and we completely understand how that could impact your sales. That’s never the experience we want for you. Please reach out to us directly so we can look into restock timelines and help find a solution moving forward. We truly appreciate your patience and your support.
MF
Marie F.
I love this company
I love this company! I love the wig by Raquel Welch human hair called Beguile but the color I love lately has been out! The color is Honey pecan or the Pecan brown, either one will work for me! I just hate that you guys have been out of that color…..hoping you will be getting those colors in soon!
Marie Fabiani
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Marie,
We're glad you love the Beguile wig! We know it can be frustrating when your preferred color is unavailable. We appreciate your patience and hope to have Honey Pecan and Pecan Brown back in stock soon.
BI
Bird
Prompt & professional
Email replies were prompt and when my order was out of stock, they worked with me to find an alternate solution, they didn't try to push me into a more expensive option, and offered to cancel my order if I wished. Exchange/changes were easy and no one gas lighted me regarding my order, no one treated me like it was my fault for ordering an out of stock option and no one tried to force me to wait for a restock or purchase something I didn't want - which did happen to me at different wig company last week. Needing a wig is stressful - it makes all the difference when you're simply treated like a human being.
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Bird,
We're happy to hear that our team provided helpful solutions and treated you with respect. We appreciate you sharing your experience and are glad we could make a stressful situation easier. Thank you for your positive feedback.
RJ
Rozanne J.
Trustworthy company
Trustworthy company. Quality at a fair price and great customer service.
Response from Wigs.com – The Wig Experts™Mar 2, 2026
Rozanne,
We're glad you found our company trustworthy and that you were satisfied with our customer service and pricing. Thank you for your feedback!
MI
Michael
A pleasand experience
While ordering the gal was very polite and courteous. She answered all of my questions. My wig was received in the mail promptly.
Response from Wigs.com – The Wig Experts™Feb 25, 2026
Michael,
We're happy to hear that the ordering process was smooth and all your questions were answered. We appreciate your mentioning the prompt delivery of your wig!