Whole Foods MarketReviews of wholefoodsmarket.com

I have always enjoyed the choice and quality of WF and I can get alternate butter, yogurt, and creamers that are not available at other stores. However, I am going to replace it as my main store as I have repeated trouble with my EBT card. The first problem came about after they offered pick up during the pandemic. I could use my EBT card in the store but being a person at high risk for COVID I wanted to use it for pickup but was not allowed. Almost a year into the pandemic that has not changed. Then two weeks after the Texas freeze, I had in for a quick shop for above mentioned staples and after my shopping and after the cashier began to tally my order, I walked to the card machine where in small letters it said “no EBT”. I told the young want to stop because I needed to go to another aisle so that I could use my EBT card. He kept ringing things up saying, You have another card right?” No, that was the only card I had any money on. I told them again to cancel the order and then the bagger says, “Do you have another card?” I said again that I wanted to cancel the order and go to another register. The two of them told me that because the headquarters are in Texas the EBT process is not working. Ok, the weather was bad 2 weeks ago- on that day and for many before it had been in the 70’s there. I can only chalk up to the lack of priority Whole Foods puts on it’s lower income shoppers. It was not the top of their priority list to get it up and running. All this trouble over trying to use my card there for staples shopping there with my EBT card there has caused me to feel unwelcome there so after years (before pandemic and going on UI and EBT after losing work) I am taking my commerce elsewhere.

My wife and I have been going to the Whole Foods on Blanco Road in San Antonio. for over 3 years, but we will never again. The last two time we went they did not put everything we paid for in the bags

I recently tried out Whole Foods' curbside pickup, and I was appalled by the wastefulness that Amazon and Whole Foods displayed in bagging our items. The bagger used 8 separate paper bags for a $75 grocery order. For reference, I regularly fit this amount of groceries in a single reusable bag. They bagged individual items within the larger bags for no reason. An onion was put in its own individual paper bag. Two household cleaning items were bagged individually in plastic, despite the fact that they were ALREADY IN SEALED CONTAINERS. Why?! The world offense was an ice cream sandwich came in a large, non-recyclable plastic padded envelope. Good God! Amazon wants to be net zero by 2040 by power its operations with renewable energy. It has purchased 100,000 electric delivery vehicles and committed $2 billion to a climate pledge fund. But here are simple things that Amazon and Whole Foods can do today that would greatly reduce the damage to the natural world. Packaging is one of them. Why are you refusing to take easy actions to mitigate your damage to the environment?

5 stars for the food quality and on time delivery service but 0 stars for the RIDICULOUS AMOUNT OF PLASTIC PACKAGING. I don’t order through your delivery service anymore because that awful white and silver packaging makes my blood boil.

I love Whole Foods - my favourite place to shop for fresh produce and meats. I mostly shop at the store in London. I have always been treated well by staff and I am very happy with the current precautions in place due to COVID-19. I cannot believe the majority of the reviews on here, especially those since COVID-19 hit. Whole Foods has put all the precautions into place that make shopping safe, so people should rethink their petty attitude.

I purchased chimichurri beef empanadas . They were disgusting. I threw them out. Why would they be sold at whole foods. Yuck

They are going to kill someone with their food delivery. I've been using it for a couple of years now, because I am disabled, but don't ever, ever buy anything perishable. Not once have I gotten ice or cold packs in with seafood or meat, and after getting food poisoning twice, I learned my lesson. Not only that, but I've had meat leak onto fruit and veggies that I've had to throw away. And the stupid thing is, is that it could EASILY be fixed by making cold packs mandatory for bags with perishable items, or at least make it an option at the check out screen.

Even though I think this is a form of control, I do normally wear a mask in stores if required and don't give employees a hard time when they remind us to do so. I understand it's part of their job nowadays to ensure their customers comply. However, what we experienced at Whole Foods (in Naperville) today is over the top. My husband had his mask on, but slipped below his nose. This man in a uniform walked up directly to him and said something like "Sir, you have to put your mask over your nose if you want to stay in the store." My husband said "thank you very much" and fixed his mask. We continued shopping for just a little bit then at the cash register when we were literally almost out the door the man in uniform stepped in front of us again as if he was hunting us down. (Mask slipped down again a little, but not even exposing nostrils) he proceeded to tell my husband that if he had to tell him to fix his mask one more time he would have to get the police involved. Really, Whole Foods? Is this really necessary to treat your customers like criminals? Did I mention there were no other shoppers in close proximity and the cashier was behind plexiglass? In the end my husband said we're leaving shortly and that he thought the guy's shirt should be brown. The uniformed man said "I don't care what you think" and walked away. My husband said "I don't care what you think either." The cashier was trying to be nice - to make up for the bad experience. We finished our purchase and left. We will definitely not be frequent shoppers here.