WhitesmokeReviews of whitesmoke.com

They have the worst customer service. I literally wrote 3 tickets to cancel my subscription and despite their assurance of 'replying within 48 hours', they still haven't replied to any of my tickets when it's been a week since I submitted my first ticket! I made a big choice to invest over $80+ to this horrendous company that doesn't even provide a demo version for the new customers to try their product, and now that I'm requesting a full refund, they're completely ignoring my emails! I cannot stand this absolute mistreatment and scam that I've experienced with this company. They literally sucked my money and now refusing to give it back now that i'm requesting a refund. I will be filing a formal complaint with Better Business Bureau. 100% do not recommend. I converted to Grammarly, and I assure you they promise a better customer service and product.

Poor performance for new product, very slow comparing old edition.

Poor customer service. I have been using Whitesmoke software for 3 years, and had no problem with the software and previous issues. However, the customer support is poor, and they are taking a long time to reply my emails.

I think it is an excellent program. I have been using it for years.

WhiteSmoke always supports to me for the recover my poor English capability.

I find Whitesmoke a very good system to correct spelling and improve grammar. There are a number of flaws. One, it is orientated towards the American version of English, it does not give alternatives such as English, english. Two, it cannot distinguish too well the differences of the meaning of similar words but with different spellings. Three, it often gives the wrong alternatives to the meaning of a sentence.

It is excellent software; I wish the would respond when one has a question.

Love the software.