WhitesmokeReviews of whitesmoke.com

Poor customer service. I have been using Whitesmoke software for 3 years, and had no problem with the software and previous issues. However, the customer support is poor, and they are taking a long time to reply my emails.

I purchased Whitesmoke Premium, as it was on special. I use Mac. Upon downloading it I noted you cannot change the default language of US English to UK English. This is NOT mentioned anywhere on their website. I use UK English, so this is the first MAJOR issue for me. Secondly, it was not offering grammatical corrections/suggestions, when very obviously it should have been. Lastly, it offered incorrect spelling suggestions for the odd word. Within an hour or two of purchasing Whitesmoke, I realised I'd made a grave error and requested a refund. That was on the 6th of October. An automated response advised I would hear back within a maximum of 48 hours. That was four days ago! Repeated efforts to get a response have failed. I'm extremely disappointed at the lack of Customer Support and more importantly how poorly this programme performed. It was a big decision to spend US$99.98 for the three-years licence and this experience has left a bitter taste in my mouth. If anyone can advise how I can get WhiteSmoke to refund me my money, or if there are any formal channels available to get them to respond, please let me know. I do not suggest the purchase of Whitesmoke and would certainly recommend Grammarly if you can afford it. For now, I will have to settle on Grammarly's free web-based service, as it proved to have far better results than Whitesmoke. POST SCRIPT: After several days of emailing and finally making a threat to lodge a formal complaint with either the Better Business Bureau or Delaware Justic Department, I FINALLY received notification of a refund.

White Smoke might be a decent package if it weren't for the glaring limitations. Being limited to 5000 characters is laughable unless you are only checking short emails before sending. It would be better if it warned that the check may be slow due to length of text, at least the user would have a choice. This limitation takes away the advantage of not having to copy and paste as you need to do just that with under 5000 characters (not easy to judge). If you select the first paragraph you can check a paragraph at a time, but this is painfully slow with most fiction writing where paragraphs are short due to dialogue. To top it off, the software only knows US English so highlights perfectly good UK English phrases and spellings. I also hate the subscription system, but when mine runs out it won't bother me as I certainly won't be renewing.

I have used both whitesmoke and grammarly. Compared to Grammarly, the former can only be installed in one computer. It means that after I installed it in the desktop then I won't be able to use it in the laptop. I was advised that I can login each time wherever I want it. But the login system is confusing. Simply, I could not login. Even on the desktop, the software does not necessarily work every time, while press Fn +F2. Automatic translation between English and Chinese is often incorrect. with one or half sentence missing. The worst is the after sale service. The chance to get a reply for the request is very limited and the waiting time is three days the fastest.