WhitesmokeReviews of whitesmoke.com

there is a reason for all the low scores. these people should be put out of business. product is junk, support is non-existent... stay far away!!!

Purchased a "lifetime" license that expired after 3 years. What "lifetime" is 3 years? SCAM ALERT!

Recently i renewed the contract and i cant access the link for the last 4 weeks. i sent numerous emails to the technical team but they didnt do anything to rectify this. i am very disappointed with the support from them and i dont recommend this to anyone.

TIME TO LITIGATE. Selling lifetime licenses that expire is fraud. In response to my "LIFETIME" license, I received the following response after sending numerous emails, only to find out I was a victim of fraud! THEY CLAIM MY LIFETIME LICENSE EXPIRED! I'm in for a Class Action Suit and am now sharing negative info in every writer site I know. ADJUNCT PROFS, HERE'S A GREAT CASE STUDY ON UNETHICAL COMPANIES FOR YOUR CLASSES. THIS SCUMBAG COMPANY NEEDS TO BE DRIVEN OUT OF BUSINESS. Here's the name and email of the lowlife scammer who responded: Ariela (Metagramm) Jun 24, 2025, 19:03 GMT+3 Hi, Thank you for contacting us. I would love to assist you. The term Lifetime, which refers to the software, is common and also applies to the Whitesmoke software    This paragraph from our EULA:     FOR PURCHASERS OF ONE-TIME-PAYMENT, ONE-TIME-PURCHASE, LIFETIME, OR EXTENDED LICENSES: This License shall be valid for six  (6) years from the purchase date of the Software. For licenses purchased after September 2014, this License shall be valid for three  (3) years from the purchase date of the Software and shall automatically terminate at the end of such term, unless earlier terminated as provided for herein".   Kind Regards,      WhiteSmoke Support

The good news is that their program has unquestionably made me a better writer. The bad news is they have poor customer support and their sales team are nothing but liars and thieves. Around 2013/2014 I bought a LIFETIME license. A few years later and these liars required more money to continue using my LIFETIME purchase. Now, here we are a few years later and once again these thieves want even money from me!

WhiteSmoke does not how to spell texting. The word is spelled as TESTING.

Possibly the worst customer service I have encountered from any online business. 4 days after paying in full and 5 emails later I am unable to gain access. My mistake was not to read the trustpilot reviews. WhiteSmoke you should be ashamed.

I used to enjoy their services years back but recently they ruined their entire system and its utterly useless. Not worth the money and the customer service/sales team is unprofessional. I do not recommend.