WhitesmokeReviews of whitesmoke.com

PROS: Synonym function that help to choose the proper word. However, it is not user friendly. Desktop version did not function properly such as translator, it also did not uninstall with the window version updated. The web log in is error so often, it keeps showing username and password wrong, while the support team take too long to reply the issue, and not follow or provide the possible solution. CONS: The billing department for cancellation did not response the related issue about the refund. The customer service did not offer any helps and solutions. And finally they lose your contact without any responses or responsibility. I decide to get the refund, but I have not any response from the billing department, just only automated responses sent back. Hope this helps before subscription.

Purchased a "WhiteSmoke Premium Expert - Lifetime plan" but no longer able to us after 3 years. I am told to pay further subscription to continue use their product despite previously purchased a Lifetime Plan. Stay away from dealing with this company. They attempt to SCAM the consumer with misleading advertisement or fraudulent action.

This review is for Whitesmoke grammar check. READ THE TERMS UNDER GOVERNING LAWS before you purchase!!!!! With very good reason my employer will not allow me to download software for the following reason. 1). One very glaring issue in the Terms under Governing Laws, stating “the Terms are governed and interpreted pursuant to the laws of the State of Israel”. 2). Also, in the EULA, section 1.6, it states “In the course of using the Software or the Service, text you create (which may include personal or sensitive information) is forwarded to Licensor for analysis.” There are probably many other unacceptable sections in those documents but the above for mentioned was enough for my employer to say not acceptable terms. Just wish I would have checked before purchasing a year subscription for $138...of course I called within hours of purchase to request refund with no success.

Urgent Request for technical Support. have used your product for at least 6 years. I renewed in March downloaded the update and ran install. I keep getting an error message (R6034). I have called for support over 5 times and Sent at least 5 contact messages since March but NOT ONE RESPONSE. After I read the reviews I understand why The better Business Bureau has WhiteSmoke rated an "F", (its lowest score>

I love the program and use it daily. There is no such program in German, which is a pity-

This company does not deserve to exist. They are the worst kind of people. They do not support after selling their software. I purchased the premium version of the software and it stopped working within a week. I contacted the support. But they did not reply. After waiting for a few days I reinstalled the software. Now, the product key they sold to me did not work. I mailed them several times, but they never replied. I raised several tickets on their customer portal,but they never even opened it. I finally gave up on them. Do not buy their software.

Don't buy this software, it is completely a scam. I have also trapped by them.

I really wish I had read the reviews before I bought this. The company's software is appalling but the customer service is far far worse. I initially asked for a trial of the software, they said they don't provide it but will give me a refund if I'm not happy with the software and request it within a week. I downloaded the software - it was terrible - so I requested the refund within minutes of downloading it. I received no refund and no reply from continuous emails. I'm now in the process of escalating the matter in order to get my money back. PLEASE PLEASE avoid this company. It's a SCAM