WhistleReviews of whistle.com

Always helpful. Had a small glitch with first order, but was resolved successfully.

Been a great outfit to work with. Really helps me keep track of my escape artist, Jacks, and keep him and others safe!

When I ordered this product online it gave me the option to have it shipped by USPS free of charge, or for an additional 15 dollars have it shipped by UPS. I choose to have it shipped by UPS because USPS will not deliver directly to my physical address (SC). I was excited to receive this product within 2 days. (because the prior week, my dog was missing for 24 hours) As I followed up on the product, it turned out that it was shipped by USPS instead of UPS. Not only did it take a day extra to arrive here, but it arrived at the local post office and they decided to ship it back to the carrier (out in CA). It has been 8 days since I have ordered this product and I am still waiting on my product. When I called customer service, I was told I will be getting a full refund of the product, including the shipping cost, but when I called back and spoke to a different colleague (Shahzabi), I was told that I will only get a free refund of the $15 shipping cost. I am very frustrated with their customer service and how this could of ever happened. I hope this company will make good on their promises.

Fairly often, the device shows Pauli at home when she is not. It is like the safe area has been widely expanded. Locating her has worked well except for that. Another issue is activity. Riding in the car is not activity in the physical sense. Thus the whole check on activity in terms of exercise and wellbeing is useless. I would appreciate regaining correct location information as that was the purpose for purchasing the whistle package. The previous gps device was accurate.

10-30-19 All hooked up but one of my trackers doesn't track but I get a text every 20 seconds telling me it's still trying which runs my phone battery down. REALLY bad first day!!!!!!!!!!!!!!!!!!!!!!!! 10-31-19 I called tech support yesterday and apparently they were able to resolve my issue in one call. It worked this morning as promised. Nice save!

I tried to purchase a replacement “rubber” whistle 3 collar attachments... the website listed the collar attachments as “available in 2 weeks”. I returned in 2 weeks and purchased the “1 X WHISTLE 3 – ADDITIONAL SNAP COLLAR ATTACHMENTS” only to find they are no longer made of rubber and do not fit my dog’s collar securely. The new clasp locks tightly on to the collar but the whistle no longer locks securely to the new clasp making it easy for the whistle to fall off. The clasp requires a lot of fidgeting to get the whistle to lock on. I LOVE my WHISTLE 3 and the security it gave me. This “One Size Fits All” plastic collar clasp is not a good solution for my dog. Now I am insecure about my dog‘s safety again. I will try to 3D print something that works better. Be prepared for this clasp to give you problems or not work at all on a large breed cotton dog collar. It seems that the collar’s cotton material prevents the clasp spring mechanism from closing properly. I wish the rubber clasps were still available.

Cody was knowledgeable, personable, and professional. He reflects well upon your organization! It is unfortunate that the product was defective, but he ordered a replacement, which should be here soon.

and the new clips for the dog collars are much more secure which I appreciate!