WhistleReviews of whistle.com

I got the whistle with high hopes and looked forward to utilizing it with my puppy, Ruby while I was away at work during the week. Within the first week, my whistle had broken and luckily since they have the 30 day trial period, I was able to get a replacement. But not without searching the internet and contacting them multiple times via phone, online chat, and email.. after about two days I finally managed to reach someone and get things resolved. I then started noticing that the whistle was logging my drive time with her as activity. When I reached out to support they were not helpful in the slightest and brushed it off. Finally I came to the conclusion that I just needed to return it since it wasn’t quite what we were expecting. The gal I spoke to over the phone put me on hold five times and seemed extremely confused the whole time we were talking. My suggestion to whistle is that they need to train their people better, and communicate better! Their product isn’t cheap and shouldn’t be this fragile/buggy.

Quickly answered my email questions. My previous Whistle tracker lasted over 8 years so this product lasts!

No email confirmation of order. No status of delivery provided. A phone call to customer service did not provide any further news or help (the service is outsourced by Whistle to a foreign country so they seemed limited with what they could do). The tracker still hasn't arrived even with paying extra for expedited shipping. The draw on the bank was instantaneous though.

A comfort to use whistle!

Whistle helps keep our dog safe. Only downfall is when no cell service is available.

New equipment arrived on time, in place, but not as planned. At the time of my order of new equipment, (accomplished to meet the discount deadline) I sent an email to Whistle asking that they hold my order until further notice. I was away from home and did not want the equipment to sit in my Rural Route mailbox out on the public road for several days. Apparently my email (which included my order number) went unnoticed, as the equipment was shipped immediately. Fortunately, it was still in my mailbox, unharmed, when I arrived home a week after shipping. I hope you will be able to do better in the future. On a brighter note, I very much appreciate the 40% discount. Rob Alley 443.975.5863

Asking to do a battery check just so you can verify that there is something wrong with the battery when you already know you will find something wrong with the battery is beyond incomprehensible. I don’t have time for this. Just provide a replacement already

Device is useless. It must be charged every other day and now is an inconvenience especially to a pet sitter. Ridiculous to take away the base station concept. STUPID MOVE!!!!! I do not trust the device to notify me when/if my dog gets out. Why was this not disclaimed up front? Bad design, bad idea, Bad, Bad, Bad. I DO NOT RECOMMEND WHISTLE ANY LONGER.