WhistleReviews of whistle.com

Whistle failed to process a properly ordered product including extra charges for 'expedited' 2-day delivery. After a phone call and several email attempts to convince them that they cannot charge extra for 2-day deliveryof product received 8 days after ordered, they finally agreed. Refund of expedited delivery charge is pending receipt.

The good: The system works very well and appreciate getting updates on their activity and the system will let you know when the dog leaves the gps boundary. In fact, the system will send you text messages when you leave with the dogs in the car on a trip. The bad: However, the units do have a consistent pattern of stopping working and they have to be replaced. Sometimes they stop working under warranty, sometimes not. I have not been able to get an explanation of why the units stop working. Apart from the reliability issue, these units are very prone to a dog getting the units off and chewing the GPS unit. I have two dogs the same age and they have been able to the units off and chew them. Once this happens, you have to replace the unit. They do not have a extended warranty which you can purchase nor do they offer a discount for replacing a chewed unit. Whistle really needs to offer a metal case version. I would gladly pay more for an aluminum or titantium case if they would offer it.

I was surprised on how easy it was to set up the devices. It was an easy and quick process. Connecting the devices to the collars was easy, and with the running and bouncing around the don't come off. The devices went 8 days after the first charge, and recharged rather quickly. It is also quick to alert you when the dogs get out there preset territory. Another good feature is the alert you get when the device starts to get low and needs recharging. The quick release on the collar makes it simple to get off and charge. A simple twist back on the collar and its locked on again. The activity tracking, exercise tracking, is also interesting. The best part though is be able to track the dogs when they get out. Works well. Very good product so far. Been two weeks.

Their chat line is terrible! They put you on hold and then get cut off. They cannot cancel an order even though the order was just placed. I have to wait for the shipment and then return it. Horrible way to run a business!

Whistle3 works. That’s really all to it. And if you run into problems with the device the support team from Whistle is top notch. A+++. Fast and no hassles.

We have been using the GPS Whistle Tracker on our big cat Rudy for years... He is fixed, but he just loves to travel at night and thank goodness we can locate him anytime and go pick him up if necessary. We have even found him in the street storm drain before and boy was that an ordeal, but with the help of neighbors we brought him home safely. Thank you Pet Whistle Tracker for our peace of mind and safety of our Rudy, we sure appreciate. Thank you.... Bill and Charlotte Otten

Ordered product - was canceled w/o explanation next day. Apparently, they were out of stock of a collar(while ordering others were out of stock but this one was in stock). Would have preferred an email/call asking to pick another or wait until it's back in stock - but to outright cancel w/o explanation is something I wouldn't expect to see from an established company. If this happens on the sales end (which usually is the best part of dealing with a business to get more sales) - what will happen if I have issues with the product and need support.

We recently needed a new fastener that attaches the whistle to the collar. The replacement they sent us was not the same as the one that we purchased originally. The new unit we purchased online would not fit on a large dogs collar. We then contacted customer service and they sent us a small very cheap velcro strap as a replacement. Now keep in mind these are working dogs that we use to protect our farm, and they get into all kinds of rough situations in which these velcro straps will not survive. Once again we contacted customer service and they recommended that we now purchase a new collar that Whistle is now selling with the attachment devise built into the collar. All said and done we are getting the old bait and switch forcing us to purchase a new collar from them. Anyone interested in this product do not do it if your dogs are working breeds, look for another option.