WhistleReviews of whistle.com

Response from WhistleAug 1, 2019

Hello Dan, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. Sorry to hear you had issues with battery life on your older Whistle. I did look over somethings on my end it it did appear your device was only communicating over cell towers and not WiFi. I did want to let you know, if your new Whistle devices aren't connected to a WiFi connection you will probably see the same battery life out of them. https://support.whistle.com/hc/en-us/articles/360007161534-How-Do-I-Activate-My-Whistle-3-Replacement- If you use this link and follow the steps to setup your new devices, you should get them connected to WiFi. If you have anymore questions, feel free to reply to this email to get through to me directly.

Response from WhistleAug 1, 2019

Hello Joseph, Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience. Sorry to hear that your strap broke. I did look into your order and noticed you bought the Twist and Go collar for a Whistle GO, you actually have the Whistle 3 so this collar will not fit with your device. That is unless you have a Whistle GO as well, but I see on your account you have a Whistle 3. I would be willing to help you out with a refund of the collar since it is the incorrect collar for your device. I would also be able to send you one of our newer plastic snap attachments for the Whistle 3, free of charge. You had the rubber one I believe before and they are known to get worn out, we replace those for free for any customer. Just reply back and let me know what you want to do!