Pam
We have Whistle 3 for one of our dogs
We have Whistle 3 for one of our dogs. When I went to order one for our new puppy I noticed Whistle Go Explore. Exciting! I ordered one for pup and upgraded for our other dog (only it was full purchase because the upgrade had just expired and customer service wasn't willing to extend it even though I was buying a new set up also...). Free shipping in 2-3 days... NOT! I called 5 BUSINESS days later and was put on hold for what felt like an eternity. When he came back I was told items were on back order. So why didn't I receive an email stating this?? Then magically I get a tracking number for ALL the items saying they all shipped, even though some items were supposedly on back order... When I asked why I didn't receive an email explaining the back order, I was told how busy they were (doing what?). I really want to like Whistle... well I do, but customer service needs a lot of improvement! Right now 3 stars might be too generous.