WhistleReviews of whistle.com

Always great support and an amazing product.

It was easy, organized, and I got my discount automatically!

Needed to change credit card info on our account. Tried to change it on the app, but couldn't find that capability. Went to web page, but couldn't find the "Log In", which I expected to be on the top of the page, somewhere. Had to call your help desk for them to tell me to page thru to the bottom to find the "Log In" in small print. It would be helpful to be at the top like most other sites I use. Also found out during my search on the app our current device would no longer work as of 11/3/19. I was very disappointed to find that out. I don't remember getting an email with this information. When I went thru the messages to "Learn More", it says, "Everything you need to know + $30 to upgrade". That is misleading. When I saw this on the app, it led me to believe it would only be a $30 charge to upgrade. Wasn't until I talked to your help desk and was able to log onto the web page did I find out there was only a $30 off coupon code. Just be honest, clear and up-front to begin with and I wouldn't have been disappointed and frustrated! I did, reluctantly, purchase a new device (it wasn't in my budget). I hope and pray it works well to help us track our dog if she gets out. It took us 3 devices to finally get one to work the first time around. The current device has worked well and was very helpful to find our dog the couple times she got out. I am very happy to see the new device has "live tracking", which will be even more helpful! I also want to say Whistle has excellent customer service and was very helpful in getting us a device that worked when we had problems.

I have been very satisfied with my whistle. I lost my puppy for a day several years back & purchased the Whistle the next day. I feel I purchased a piece of mind!! Great product & would recommend to anyone interested!

The device works; owners can rely on it and with that comes great security. When we lost a dog prematurely during the term of our deal, Whistle offered comfort and also terminated all charges for the pet we lost, earning our respect.

I ordered a product, which turned out to be "out of stock". After 1 week I received no information at all that this was the case and had to contact support to find out. Support (Roopan S., chat request 514033) told me " Your order can't be cancelled and it will be shipped once we have them in stock. " The fact that you I can't cancel an order for an item that is out of stock is deeply disturbing to me. I would definitely never ever order from whistle.com again, and would recommend to anybody I ever talk to to not order from the site. I would consider ordering a whistle product from amazon.com, which is what I wish I had done in the first place. I have no comments about the actual product, since I haven't received it.

Excellent Product! Excellent Customer Service! I was having an issue with one of my two Whistle 3's that were less than a year old. The customer rep was able to look into the issue and very quickly offered assistance in the matter. In the end I ended up upgrading both of my Whistle 3's to the new Go Explore which I don't have yet but am excited about due to extended battery life which is the key reason I upgraded. 7 days was great but who can pass on 20 days. The customer service reps were very patient with me as I took some time to think over my options and were very diligent in helping! Whistle is great! They clearly understand the love of the fur kids that we have using their products which is amazing. 5 stars with an "!" at the end!

The site is easy to navigate. I've been using Whistle tracking products for over 5 years and they are excellent. The peace of mind knowing if your dog gets loose and exactly where to find him is well worth the cost. I would like to see some comparison with the competitor's products.