Alan P.
The CS reps were very helpful
The CS reps were very helpful, but the website ordering is not. Our dog has been a whistle member for about 5 years, and this will be the third or fourth generation product he will have worn. We have had two rescues join our pack this year. I got a note with a discount code to upgrade before November. It took three email sessions, a forwarded email, a frustrated wife, and a conversation with a CS rep who redirected me to the website with instructions to place two separate orders. I was not able to order three different colors as I desired. I wanted to easily identify which dog wears which device, but that didn't happen because I was only allowed to select one color on one order with two devices. If that is not the case and I could have selected two colors, it is not obvious. Also, why is the code limited to only two dogs per order forcing me to place two orders? Bottom line, It took a ridiculous amount of effort to order from you. I'm only giving 4 stars because the CS reps were helpful. Your website ordering deserves 1 star at best. And, if i am not mistaken in the specs, the only thing differentiating the GO from the Go Explore is a $0.00001 LED night light and a little more water resistance for $30. That not only seem excessive, it seems coercive. I can hear a future CS call in my head,"I'm sorry sir, if you had ordered the GO Explore, we could cover the replacement, but since you ONLY ordered the GO, the replacement will be billed at regular price..."