WhisperKOOLWhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
WhisperKOOL (whisperkool.com) has 266 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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PAUL
Quick order and shipment! A little pricey!
Response from WhisperKOOLJan 29, 2019
Hello Paul, Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
San T.
Ignacio is always very professional and knowledgeable. He's a great technician!!
Response from WhisperKOOLJan 28, 2019
Hello San, Thank you for your review! We are happy to know that you had a good experience with our local WhisperKOOL technician. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
Jeff N.
VERY EASY COOLER REPLACEMENT ! FOR A 30 YEAR OLD 400 BOTTLE UNIT. FILLER KIT WAS PERFECT, ONLY HAD TO REMOVE A 1 " STRIP OF THE CASE TO MAKE THE FIT.
Response from WhisperKOOLJan 28, 2019
Hello Jeff, Thank you for your review! We are happy to know that you had a good experience with replacing your WhisperKOOL cooling unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
Douglas B.
I am disappointed that the SC 4000i, the replacement for the 4200 XLT is not a true replacement. By discontinuing support for the condensation evaporation unit, the company has created a difficult and potential expensive problem when replacing the 4200. The company provides no guidance as to how to address this except the glib statement that customers will need to provide a way to remove the water (which may be as little as a pint to as much as a few quarts per day). I hope that this design decision will be reconsidered for future products.
Response from WhisperKOOLJan 29, 2019
Hello Douglas, We are sorry to hear that you are less than happy with the performance of your WhisperKOOL cooling unit and with the experience that you received. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch. Best regards, WhisperKOOL
PHC B.
Excellent product, works very well.
Response from WhisperKOOLJan 28, 2019
Hello PHC Builders, Thank you for your review! We are happy to know that you had a good experience with your WhisperKOOL cooling unit. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
Jim B.
Thanks for the assistance and great customer support. Always helpful.
Response from WhisperKOOLJan 28, 2019
Hello Jim, Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
anonymous
Very good discussion with staff as to the likely issues with the 14 year old unit and repair/replace options. I chose to replace the old unit and had an outstanding experience with the service technician who replaced the unit and spent time pointing out operational highlights and the importance of periodic air filter cleaning. Strongly recommend dealing with the factory people as opposed to trying to work with the local representative who basically was not interested in doing the servicing/replacement work.
Response from WhisperKOOLJan 28, 2019
Hello Anonymous, Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team in identifying the correct unit to replace your old unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
Anonymous
I was disappointed in the performance of my split cooled unit. It only lasted about 3 years before it died and I had to buy a new one. Unfortunately Whisperkool is the only game in town so I had to buy a new unit from them. They also said I needed to buy the next larger unit given the size and number of windows in my cellar. So the cost of my new unit was double the price of my existing unit. They don’t install (nor repair) but did recommend three local HVAC. Unfortunately two never returned my voicemails and the third wouldn’t install it unless they bought the cooling unit and marked it up. I had to find my own installer. The only positive was my experience with their customer service person Rocky who was very nice, apologetic and responsive. Overall a bad experience.
Response from WhisperKOOLJan 28, 2019
Hello Anonymous, We are sorry to hear that you are less than happy with the performance of your WhisperKOOL cooling unit and with the experience that you received. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch. Best regards, WhisperKOOL
