WhisperKOOLReviews of whisperkool.com

Shipping was on time, install was pretty quick, unit cools the cellar to 55 degrees.

Professional and accurate As a service technician I was pleased with the fast response

Outstanding customer service!

Phone support was very good and the unit was shipped very quickly. It works well. Some areas for improvement are the manual, which says nothing about the air filters in the front and back, how to open up the unit to clean them, and how often to clean them. Also, prior to the sale, there was nothing mentioned about a side door to put pills into the water drainage system. Like most people, my unit sits at the top of a group of wine bottle slots and is completely framed in by them. No way to access this compartment. Would have been good to know that ahead of time or redesign the unit so that the pills could be put in from the front or rear.

prompt knowledgable response I woulduse them again

Parts department was helpful and knew about my Sc4000i as I had registered my unit the next day I received it. After a few weeks of trouble shooting, my tech advised it was the compressor. It was a last resort for him because of the limited space to work on these units. Compressor was still under warranty. After a tech invoice and picture of the unit plus 35 dollars the compressor was received within 6 days of shipping . Overall if it wasn’t because the unit took a while to open ( Rivets and limited space between parts) we could have figured it out in a few days. Didn’t help I was out of town for 9 days while this was going on. Left my AC on at 70 the entire time. Yes, my power bill was higher LOL.

There is no better wine cellar cooler than Whisper Kool. I had one that ran 24/7 for 10 years in Carmel, Indiana in a 2000 btl cellar. Then moved to Longboat Key, FL and retired and downsized to a 720 btl cellar. I had an issue with it nearly 2 years later And it was replaced under warranty with one phone call!! It’s quiet as a mouse is perfect for my application!! Rich Ackley Longboat Key, Florida

Great customer service. Had to replace the cooling unit on a 28 year old wine cooler. The newer units are a little different size. The metal flanges that I needed to purchase as part of the installation didn't allow for the outlets so the cooling unit wouldn't slide in. I had to cut one of the flanges so the unit would slide in. I emailed WhisperKool just as a heads up and they responded and thanked me for the feedback. It would have been a very easy installation had the flange been notched to accommodate the outlet. Would have also been nice to get a refund on the flanges but i get it.....