WhisperKOOLWhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
WhisperKOOL (whisperkool.com) has 266 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Gene B.
draiing problems
Response from WhisperKOOLSep 24, 2019
Hello Gene, We are very sorry to hear your unit is not draining properly. Please contact us immediately at 800-343-9463 x 801 or email us at [email protected]. Our knowledgeable team will troubleshot your unit and provide solutions to address your draining problems. Kind Regards, Sean Customer Satisfaction Team WhisperKOOL
Chip
Cindi was great over the phone helping me diagnose some of the issues with our WhisperKool unit. She looked at all aspects of it's installation and performance and determined very helpful adjustments to the unit. Chip
Floyd W.
You did everything you said you would, all is good, Thanks
Jeff P.
My WhisperKool 3000 didn't seem to be cooling well. I called tech support and Derek helped me diagnosis the unit and determine that it should be replaced. The unit was under warranty and he quickly facilitated a replacement and return process. His responsiveness and attention to detail helped me get a new unit in place and ensure my cellar was back to normal operating temperature.
Lloyd M.
Received bad part, but customer service replaced it without any problems so far.
Maureen F.
Very helpful and easy to work with. I would highly recommend them! -- He and She on Wine
Wayne E.
Very easy to install and operate. Instructions are very helpful and easy to follow. This is my third Whisperkool. The first I inherited with my house and it died not long afterwards but it had been operating for about 5 years. I then purchased my second unit and it operated about 6.5 years and began a rather rapid decline to death. I'm now on my third unit and truly hoping they have resolved the problem with the units not lasting as long as they should for the price. We'll see.
Martha H.
Our house had an older WhisperKOOL wine refrigeration system that had been installed long before we moved in. That one stopped working so we ordered a new one a year ago. Within a year it stopped cooling and I called the service number. After cleaning the filters at the suggestion of the technician on the phone and that not helping, I called again and a service representative was out the next morning. He dismantled the unit and discovered a quality control issue (the welding done on the unit was not done well and the coolant was leaking). He replaced my unit with a new one and took the old one back to the shop so he could show the people who assemble them what they needed to be doing better. I am hoping that this new unit lasts a lot longer, but know that I can call and get good help.
