WhisperKOOLWhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
WhisperKOOL (whisperkool.com) has 266 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jordan
Terrible customer support
Response from WhisperKOOLAug 16, 2021
Hello Jordan, We are sorry to hear about your experience thus far. We take pride in assisting our customers with achieving the best results with their cooling units and will make sure to do our best to assist you. Can you please provide us with the best line of contact for our team to reach out to you, so we can better assist you with a resolution? Best regards, Team WhisperKOOL
JJ
Installed the unit on 4/21. Installation manuals and online videos are not accurate. My HVAC technicians were on "hold" for 30-40 minutes every time they called. After an all day installation - SYSTEM FAILED. On 4/26, we diagnosed the service valve failed. Sent a video of the failure to WhisperKOOL. Daily I had to ping them for an answer with 30-40 minute "hold" times. On 4/30, they finally "verified" their part was defective. 5/3 replacement parts were "processed." 5/8 the parts still aren't here. WhisperKOOL has abandoned my effort to get this system running. I purchased the WhisperKOOL 4000 Platinum and have over $3000 in the install (so far) - STILL NOT RUNNING. When the part finally arrives, I have to pay to rebuild their equipment at my expense and then submit a warranty claim. The paperwork in the box says there's a $250 cap on their liability. That is TWO hours at todays rate. It's 4-5 minimum to get this "brand new" unit fixed. NO HELP FROM WHISPERKOOL. If you buy a system from this company, you are on your own.
Response from WhisperKOOLMay 10, 2021
Hello JJ, We are sorry to hear about your experience thus far. We take pride in assisting our customers with achieving the best results with their cooling units and will make sure to do our best to assist you. Can you please provide us with the best line of contact for our team to reach out to you, so we can better assist you with a resolution? Best regards, Team WhisperKOOL
David S B.
I recently replaced a 12 year old WhisperKool 3000/XLT series with a WhisperKool SC4000. The old unit had apparently reached the end of its service life, cooling a ~1000 bottle wine celler. The new unit is a huge upgrade - its quieter, more powerful and more efficient. I hope this one lasts at least as long as the unit it replaced!
Response from WhisperKOOLDec 20, 2021
Hello David, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL product. Please let us know if there is anything else that we can do to assist you. Best regards, WhisperKOOL
Gary G.
My new system has failed twice since it was installed. you guys are now sending a new tvc valve. I have had to pay 2 extra times to have the freon cleared and re-added to get the system to work. Does the warranty pay for this failure? If not it should.
Ben B.
I ordered the Whispercool SC8000. It came well boxed with all the parts and instructions. I am a handy guy and it was a breeze to install. It had to sit in a vertical position for 24 hours and after that it installed and started right up. Whispercool was responsive and shipping was fast.
Richard F.
The ordering process was very simple, and I received my product in a reasonable amount of time. However considering the cost of the equipment you would think the packaging of the equipment would be at a much higher grade. The condenser portion was shipped on top of the evaporator unit. The evaporator was poorly packed for the expense of the equipment. The condenser was properly packed and had no issues. Due to the weight the evaporator box collapsed in. Once I install the equipment I will see if the minor damage will be an issue.
Mike A.
These guys are CLASS ACT. Bar none, I cant give them more than 5, otherwise I would. I bought a unit from them in 1994. Worked like a champ until recently NO ISSUE. Then the cooling unit just stopped. I thought it might be the thermostat. So I ordered one, and nope. Then I called tech support (Cindi. BTW the most knowledgeable person in this field) and within few minutes we figured it was the cooling unit. Got a new replacement, she started the return on the thermostat as I didnt need it and (Rachel) followed up. AWESOME product needless to say but more importantly wonderful team to work with.
Jerry Van S.
Very responsive customer service, even during the pandemic. Unit is installed and working well, better than last version. Customer service was proactive in reaching out to customers to tell them of something that the unit does that could be confusing to users. Very happy,
