Ronda Allison B.
"I’m utterly disappointed with…
"I’m utterly disappointed with Whimstay’s lack of compassion and understanding. I get it—businesses have policies, and sometimes it’s easier to hide behind them rather than do what’s right. But to watch a company like Whimstay stand on “business” rather than extend basic human decency is beyond disheartening. No one asks for breast cancer once, let alone twice. I never imagined I’d be in this position, reaching out with a heartfelt request to cancel a reservation because of an unexpected, critical surgery for my cancer recurrence. But rather than empathy, I was met with cold policy enforcement. It’s baffling that a company would choose to stick rigidly to their rules instead of recognizing a genuine, life-altering situation. To anyone considering booking with Whimstay, just know that if life hits you hard, you’ll likely face indifference rather than understanding. When you’re going through the unimaginable, the last thing you need is a company that sees you as a dollar sign rather than a person."
Response from WhimstayNov 6, 2024
Thank you for sharing your experience. We sincerely apologize for any additional distress that our response may have caused during such a challenging time. Please know that we genuinely empathize with your situation, and we’re truly sorry for the hardship you're facing. Our policies are in place to ensure fairness and consistency for all guests and hosts across our platform. Although we must adhere to set guidelines, we are committed to offering compassion and understanding in our interactions, and we regret that this was not reflected in your experience. Thank you again for your feedback—it’s invaluable in helping us improve.