WhimstayReviews of whimstay.com

After a disastrous experience with the apartment I rented I was in frequent communication with Whimstay. I returned from my trip on Monday, and was completely reiumbursed by Wednesday. I had thought I would never get my money back. I want to thank them for the extraordinary customer service during a very difficult time.

Horrible! THEY ARE FARUDSTERS! They will rent you a misleading, deceptive, and terrible stay then gasslight you to pay. They flat out lied to us, refused a refund, and tired to gaslight us that there was not constant construction above us when there was. Do not ever stay with them.

This is a 3rd party This means if you last book with them The company that actually owns the property you are staying at can’t work with you and will not work with you Once you have booked and paid Whimstay will not refund or change anything You either have to stay or just chalk up the loss They do not care about emergency or breakdown flight cancellation nothing They told me a supervisor also told me You can not change your reservation Nor can you get a refund Hou have to call the insurance company you purchased travel insurance for and get it from them

BEWARE OF THIS UNETHICAL AND FRAUDULENT COMPANY! We booked a beautiful rental home through Whimstay’s website on August 6 for $3737. Our travel dates were for October. Unfortunately, due to extenuating circumstances, we quickly realized that we might need to cancel our booking. Whimstay has a non-negotiable 60-day cancellation window, so until we knew for sure, we decided to proactively gather details on how to potentially cancel and whether our reason for possibly cancelling might be covered by the insurance they offered. My husband made multiple attempts to login to the Whimstay website on August 14 to find more information about cancellation and insurance plans, multiple days before the 60-day window. He was unable to login, as the verification emails were never received (and yes, he checked SPAM and promotion folders). In addition, I couldn’t find a phone number anywhere on Whimstay’s website. It stated to contact customer support by email only. So I emailed Whimstay on August 17 regarding cancellation policy details and questions about travel insurance, as the information on their website was very broad. As of August 19, we definitely needed to cancel our trip. Whimstay’s site was not working correctly, my husband was still having issues logging in, and we still couldn’t locate details about how to cancel or if their insurance would help us with our specific reason for cancelling. We looked into booking trip insurance through their site anyway, but the details on coverage were scarce and their insurance provider’s quote was extremely generic. We did not want to throw good money after bad and buy $400 more of insurance through a sketchy site that was already nonresponsive and had no phone number, so we decided to contact my credit card company to file a claim before losing our money. While attempting to file a claim via American Express, I saw that Whimstay’s phone number was actually listed on my credit card statement even though it is not on their website. I called and the recording said there was a longer than usual wait and to leave a detailed message. I did so on August 21, reiterating the info above and asking what our options were from there. On August 22 (five days after I first emailed them), Whimstay replied to us via email and a call, blaming their delayed reply on a technical error with their email delivery platform. But at that point, we were TWO days beyond the 14-day window to buy the “cancel for any reason” insurance that might have allowed us to get our money back. And we still had no specific details on the conditions or qualifications for either insurance policy Whimstay offered. I replied asking for more information on their standard travel insurance, and I got a reply with some insurance details that we had needed from the outset, which essentially stated that we did not qualify for a refund at that point. While we completely understood their nonnegotiable 60-day cancellation policy, Whimstay was non-responsive when we needed more information to quickly determine next steps. And devastatingly, because they were non-responsive until AFTER the cancellation and insurance windows both expired, we completely lost $3737 on a vacation rental we can’t use. It was only after there was no way for us to obtain a refund that Whimstay became communicative, essentially just reiterating that they do provide information (yes, but it’s insufficient and did NOT answer our questions, which is why we were seeking more information) and that we didn’t cancel within their 60-day window (yes, we know!). They never seemed to understand that it was their lack of communication up to that point, the lack of clear and sufficient information on their website (including a phone number?!), and their glitchy website that made obtaining sufficient details regarding cancelling or insurance policies impossible—until our $3737 was already lost. We felt completely set up to fail, and they couldn’t care less! Learn from our costly error in trying out an unknown booking company: Whimstay is liable to blow up your vacation budget and/or travel plans! Why don't they have a claimed Yelp page? Why did I have to create a Google maps location for them in order to leave a review? Why is there no phone number on their website? Because they are trying to hide. And they are doing a great job at that part, as I had never heard of them before making the mistake of trying them out. DO NOT USE THIS ILLEGITIMATE SHAM OF A COMPANY!

I will not work with this service again. Due to a website glitch I made a reservation that I did not want or need. I tried to cancel it immediately, but Whimstay would not allow me to do so. Instead, they recommended that I buy traveler's insurance to get a refund. After a lengthy application process I learned that they would not give me a refund. Whimstay eventually helped me to get a refund on the insurance, but never gave me a refund for my 3 day reservation.

Ease of selection, reservation, payment, and close out make using the service fun and exciting.

We had a great experience, the house was clean and had a great time.

Booking with Whimstay was simple and easy, however contacting them was a little difficult. Once I did contact them, they were very helpful! I do recommend spending the extra money for the insurance, because you just never know what can happen. I would happily book with them again. We stayed in Seattle, only 3 blocks from Green Lake The house is an older, beautiful home, with lots of windows, in a very quiet neighborhood. The yard is gorgeous and perfect for hanging out and enjoying the peace and quiet, or a nice BBQ. There are bedrooms located on every floor, so a larger family would fit comfortably. There are two bathrooms, one of which has an amazing Jacuzzi bath (on ground floor) and a large walk in shower in the basement! the bedrooms in the basement and upstairs have office/work space and there is an additional playroom upstairs as well. Games and books are spread throughout the house for all to enjoy. There is a HUGE television with surround sound for movie night and there is workout equipment, and equipment for use on the lake as well as a washer and dryer in the very spacious basement. The kitchen is more than adequately equipped and features a huge stove for your cooking pleasure. This home is very welcoming to all including children and pets and we would stay here again, in a heartbeat! Oh! The bus stop is located just around the corner, which will take you into the center of Seattle if you want to avoid the very expensive parking downtown.