Wheego.comReviews of wheego.com

Worst car rental company I have ever used Staff so rude specially manager They declined my credit card believed it’s virtual but it’s not capital One it’s not virtual card

My experience with Wheego was one of the most stressful and appalling customer service encounters I have ever had. I paid £50 for an out-of-hours return in the early hours of the morning, which explicitly included staff attendance and a shuttle to the airport. Nobody showed up. There was no one to receive the car, no shuttle, and no contact from the company. I was left stranded with my 6-year-old daughter, in the middle of the night, not knowing how we were supposed to get to the airport. This caused extreme panic and distress, and my daughter was understandably very upset. We were only saved by the kindness of a complete stranger who happened to be on site and drove us to the airport. Had that not happened, I genuinely don’t know what we would have done. Despite this serious failure on their part, Wheego never acknowledged that they failed to show up, and I never received an apology or explanation. To make matters worse, I was later charged for vehicle damage that I am confident I did not cause. I sent photographic evidence disputing the charges. My email was simply ignored. There was no investigation, no response, and no accountability. Attempting to speak to anyone senior is nearly impossible. When I did manage to speak to someone who appeared to be a manager — Anjam Malik — he was rude, dismissive, avoided speaking to me, and on several occasions hung up the phone. Communication was extremely difficult, and basic professionalism was completely absent. This company operates in a way that feels designed to extract money after the rental ends, particularly through questionable damage claims. It is also worth noting — and this is critical — many excess insurance providers do NOT cover Wheego. Anyone booking should check their policy very carefully before renting, because if they decide to charge you, you may be completely unprotected. Based on my experience, this company appears to have a well-established pattern of poor service, avoidance, and post-rental charges. I strongly urge anyone considering Wheego to read reviews carefully and choose a reputable alternative. I will never use this company again.

Booked through Discover Cars comparison site so thought this would be a reputable company and didn’t read previous reviews or wouldn’t have booked. Landed at Liverpool airport, walked to the pick up point which is outside the airport at end of a car park. Friendly guy picked us up and drove 5 minutes to office to do paperwork. Gave licence and credit card in drivers name to be told they could not accept as it just had his initial not full first name, ex J Bloggs rather than Joe Bloggs. He said that card could belong to Julie Bloggs so I suggested ringing Barclaycard and doing security and they could confirm was partners card after speaking to him. He said no couldn’t do that but we could take out comprehensive insurance at an extra £200 which would allow us to take car that we had already paid for. We Said no and that we had already took out additional comprehensive insurance through a stand alone company and he said that would not work in this situation. We said forget it and we would go back to airport and hire from somewhere else, he then said he would give us an nhs discount even though none of us works for nhs and could do it for an extra £100 instead and that we would lose the initial payment we made anyway if we went somewhere else. At this point we had flown from Belfast to Liverpool, driven away from the airport and had to get to a special family occasion in wales so we were stranded and under duress paid this fee. We were to return the car by 8pm n the Sunday and he said they closed at 6pm so if we were not here by 6 to drop key in drop box. He said if we dropped it back before 6 they would drop us back to airport. We left our family occasion early to make sure we would be there before closure to get lift back to airport and ensure no other issues with this company. We rang them at 3pm and several times after this with no answer. We arrived at 5:45 pm and nobody was there so we had to then get an Uber back to airport. Reading other reviews after the fact we were made aware this is a scam they use regularly with Barclaycard users. This was also the same card that we booked and paid with originally so if there was an issue with just the first initial we should have been told that then. Will never use this company again even if it was cheaper as it ended up costing us more in the long run and a disappointing start to what should have been a nice trip.

Null Sterne.haben von mir Zusatz Gebühren verlang etwa 300 Euro.tank war leer.hab das Auto immernoch.ich werde die Polizei verständigen. LASS DIE FINGER DAVON.

Von dieser Mietwagenfirma muss dringend gewarnt werden! Buchung über check24, Abholung am Flughafen Vilnius, unerwartete Gebühr für Abholung am Mittag eines Feiertages (trotz Präsenz am Flughafen), sehr aufdringlicher Versuch Versicherungen zu verkaufen mit unsachlichen/falschen Informationen,Fahrzeug nicht sauber und mit vielen kleinen Kratzern, Unpräzises Übergabeprotokoll und unfreundlicher/überforderter Mitarbeiter, bei Rückgabe (Schlüsseleinwurf) wurde einer der bereits bestehenden Kleinstschäden als sehr teuer Schaden (über 1.000EUR) in Rechnung gestellt, kein Nachweis erbracht, das der Schaden neu bzw. durch mich verursacht wurde (keine Bild vom Zustand vor der Anmietung), stattdessen Hinweis ich solle den Schaden über meine Versicherung regulieren. Sehr offensichtlich, dass ich damit zum Versicherungsbetrug angeleitet werden soll und die Firma durch dieses Vorgehen zusätzliche Einnahmen generiert. Mails ohne Unterschrift/Signatur mit Ansprechpartner als Standardtext. Unbedingt diesen Anbieter vermeiden! Ärger und Zusatzkosten sind sonst vorprogrammiert, auch wenn man bereits viel Erfahrung mit den Vermietern in Vilnius hat.

DO NOT book with this company. Used them in Alicante 31 December 2025. They wanted addition money for insurance ( not negotiable) and wouldn’t accept a credit card. Ended up paying €170 extra on a debit card. Car was dented, scuffed and not in good condition. Their attitude was “you don’t need to take the car. Good luck finding something else on New Years eve” Shocking behaviour!!!

Rented a car via VIP Cars from Wheego Birmingham Airport. It was advertised as Meet and Greet. Actual procedure was: Take train to train station, wait >10min at bus stop, driver gets taken to run down business park while family has to stay behind. Wait for almost 1 hour to get car. Drive with rented car to train station to get family. Total time almost 2 hours. When giving feedback that this is not "meet&Greet" the supplier threatend to revoke contract. Supplier forced us to upgrade, as he said our luggage was too large for boot, although it would have fit a Golf Wagon, but the car supplied was not a Golf Wagon. Car supplied was dirty, when returned in same state the supplier charged an extra 70 pounds "valeting fee" as we should have cleaned it before returning. Never had a worse car rental experience.

Hold jer langt væk. Jeg lejede en bil gennem Wheego i Manchester Airport. Ca. 900 kroner for tre dage. Men da vi nåede frem, ville Wheego pludselig have 350 pund for at jeg kunne betale med Visa. Den pris kunne dog halveres, hvis jeg var politimand til dagligt(!) Min bestilte Golf kunne jeg heller ikke få - men kun en Vauxhall. Jeg endte med at gå - og skulle så bruge det tredobbelte beløb på en lastminute booking i Avis. Men lejen i Wheego blev trukket alligevel fra min konto.