Dariusz G.
Strict 59-minute cancelation policy hidden in fine print
Our pre-paid booking was canceled with no refund because we arrived at the desk just past the company's strict 59-minute grace period. We then spent 40 minutes waiting in their slow-moving queue while the agent dealt with other issues. It was incredibly frustrating for me and my young son to stand in line for that long, only to be told the booking was void. The agent then offered to rent us the exact same car on the spot, but for three times the original price. We refused this unfair markup and easily rented from another company at the airport instead. There was no specific mention of this 59-minute restriction on our rental voucher; it was hidden in the fine print.



