WEXReviews of wexinc.com

This company goes out of there way to not help their customers. Received first bill, it's wrong. Trying to get in touch with customer service has been impossible.

Gave one star because negative is not available. Was trying to get a business invoice to make a payment. It was impossible even after giving account information. repeating the same thing and not helping to get the invoices and service back up. Worst ever!!!!

This is the poorest excuse for a company o have ever had to deal with. The most incompetent, uninterested, and downright stupid employees will speak at you in circles until you want to rip your hair out. Avoid this company at all costs because you will watch reimbursement after reimbursement get denied after employees telling you it will go through and, when it’s not, no one has any insight as to why. Then, they’ll tell you to resubmit it only for the claim to be denied again. This is a waste of time, a waste of energy, and what I imagine the pits of h e double hockey sticks looks like

Their customer service leaves a lot to be desired. I made a mistake in my elections. I elected FSA which I did not want. In order to fix it, they made me fill out a form. I did it and send it back on 11/25. No one ever got back to me and the problem wasn't fixed. I'm having surgery next week and need to make sure I have my insurance so I called them. After several attempts to call with no answer, someone finally picked up today. They told me my insurance was on hold because I needed to pay the FSA. I explained that I sent the form to cancel the FSA. According to them, I sent the form to the wrong email address. I had written to that email a second time requesting a reply and explaining the urgency. The fact that no one could be bothered to forward my message to the correct address or at least reply and tell me that I needed to send the form elsewhere is mind blowing. They told me that it's going to take about a week for everything to be settled. As I said before, I'm having surgery next week so I really hope that's true.

Insane fees, horrible customer service, better off just getting a real credit card and putting limits on the card to gas stations and collect points and less operation fees. Difficult to change address, set up auto pay and even cancel subscription. Don't say you weren't warned

Payment on COBRA health insurance failed to go through. I received zero notification (I checked my inbox, nothing). They canceled my insurance. Again, ZERO notification... the only place they tell you anything is the online portal in pdf documents. I was without insurance unknowingly for nearly two months. Had the ability to pay at anytime, they just don't have normal, functional autopay nor do they contact you. Almost as if they WANT you to drop. Had my family or I had a health emergency, we would have been absolutely screwed. Would have had to sue Wex.

I held some fuel cards with WEX. They requested £2,000 to be held in their account as cover whilst I built up a credit rating with them. I canceled the account after a month as I found another provider who didn't require a deposit to be held but then WEX didn't want to return the deposit. I was told it would be back with 3 weeks of the closure, I'm currently 5 weeks on and still being told it will be released in 3 weeks time. Joke of a company

WEX started out amazing. Then in 2025 they started denying every claim with bogus excuses. $5,000 of healthcare reimbursement money I can't get back because they keep dodging every receipt I send them. They are a worthless company with a worthless service. Heaven rain hellfire on this company and burn them off the face of the planet. Now they won't even let me log in to the website to enter my receipts at all. Telling me I have to change my userid and password before I can log in but refusing to accept any password that fits their description of suitable passwords.