WeTravelReviews of wetravel.com

Response from WeTravelOct 31, 2019

Thank you for taking the time to write your feedback. I’m sorry about your experience with WeTravel in organizing your trip. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Additionally, if organizers choose to refund their travelers, we fully refund our fees (which is not the case for typical payment platforms), even though we already incurred costs for processing and verification for your trip. Most importantly, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers, regardless of the verification decision. Having said the above, I agree that WeTravel can do better in onboarding our users and I’m again sorry that this process has not been a great user experience for you. We regret that our verification decision has made WeTravel not a viable solution for your school trip. We will keep improving our onboarding process for new users. Thank you. The WeTravel Team