WeTravelReviews of wetravel.com

Response from WeTravelSep 15, 2023

Hi there, Thank you for taking the time to write your feedback. We are sorry about your recent experience with your trip. Please note that WeTravel is the payment service used by your travel provider and we are not authorized to issue refunds on behalf of the travel organizer. Each trip organizer appoints WeTravel as a limited payment collection agent solely for the purpose of accepting the trip cost from travelers, while the determination of cancellation policies and issuing of the refunds is a complete responsibility of the trip organizer. We apologize for the inconvenience and suggest contacting your trip provider to inquire further about the status of your refund. We genuinely hope that this will be resolved without any further delays. The WeTravel Team

Response from WeTravelApr 28, 2023

Thank you for taking the time to write your feedback. We are sorry about your experience with WeTravel in verifying your account. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Most importantly, WeTravel takes customer data security very seriously. The documents uploaded on WeTravel are transferred via an SSL-secured connection to a secure AWS S3 Bucket. All of our processes are designed with your safety in mind - any access to your data is strictly controlled and monitored, as outlined here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team

Response from WeTravelJun 13, 2022

Hey, Thank you for taking the time to write your feedback. We are very sorry about your experience with WeTravel in organizing your fishing trip. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our public FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. It's important to note that most of our individual organizers without established payment history chose to link their Stripe Standard accounts and receive all of their funds from the bookings directly there. More information on this integration could be found here: https://product.wetravel.com/stripe-standard. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for individual organizers is the payment industry standard: all major payment providers that process payments for small travel agents or individual organizers either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Additionally, if organizers choose to refund their travelers, we fully refund our fees (which is not the case for typical payment platforms), even though we already incurred costs for processing and verification for your trip. Most importantly, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers, regardless of the verification decision. We regret that our verification decision has made WeTravel not a viable solution for you. We appreciate your thorough feedback and will keep improving our onboarding process for new users. Thank you. The WeTravel Team

Response from WeTravelJun 6, 2022

Hey Stephanie, thank you for sharing your feedback. We are very sorry your experience didn't match your expectations. Please feel free to reach out to our team at [email protected] with any further concerns and suggestions you wish to share. We would love to make things right if you give us another opportunity. Thank you, The WeTravel Team

Response from WeTravelJan 11, 2022

Thank you for taking the time to write your feedback. We are really sorry about your recent experience with WeTravel in receiving refunds. Please note that WeTravel is the payment service used by your travel provider and we are not authorized to issue refunds on behalf of the travel organizer. Each trip organizer appoints WeTravel as a limited payment collection agent solely for the purpose of accepting the trip cost from travelers, while the determination of cancellation policies and issuing of the refunds is a complete responsibility of the trip organizer. We apologize for the inconvenience and suggest contacting your trip provider to further inquire about the status of your refund. We truly hope that this will be resolved without any further delays. The WeTravel Team

Response from WeTravelFeb 20, 2020

Thank you for taking the time to write your feedback. I’m sorry about your experience with WeTravel in organizing your trip. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Additionally, if organizers choose to refund their travelers, we fully refund our fees (which is not the case for typical payment platforms), even though we already incurred costs for processing and verification for your trip. Most importantly, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers, regardless of the verification decision. We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you. The WeTravel Team