WeTravel Reviews | Read Customer Reviews of wetravel.com

WeTravel Reviews | Read Customer Reviews of wetravel.com

WeTravel reviews

Showing 58 reviews with 1 star · Clear filters

Hakuna R.
May 31, 2024
Terrible customer support
At first the employee was very friendly in showing me how things work, but when I encountered difficulties verifying myself, they never replied to my email to support further. My verification got refused several times without any valid reason. Totally a waste of time following all their steps.
Response from WeTravelJun 12, 2024
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced while verifying your WeTravel account. As a payment processor, it is our responsibility to comply with international regulatory practices and fulfill our legal obligations. Due to these reasons, we cannot disclose specific details regarding the Denial of Service you received. As our public verification policies state, WeTravel reserves the right to refuse payment services at our sole discretion. You can find a direct link to these policies in the email you received from our Verification Team, and they are always available for your reference on our public verification policies page here: https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses We want to assure you that we carefully consider all necessary steps and policies before making any decisions. We value your business and wish you all the best in finding a better solution that meets your needs. The WeTravel Team
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Sharon A.
Apr 16, 2024
Do not use this company
Do not use this company. Waiting over 6 weeks now for a refund and they continuously ignore questions about it. Below response is another reason not to use this company - they take absolutely no responsibility.
Response from WeTravelApr 16, 2024
Hi Sharon, Thank you for taking the time to write your feedback. We are really sorry about your recent experience with WeTravel in receiving refunds. Please note that WeTravel is the payment service used by your travel provider and we are not authorized to issue refunds on behalf of the travel organizer. Each trip organizer appoints WeTravel as a limited payment collection agent solely for the purpose of accepting the trip cost from travelers, while the determination of cancellation policies and issuing of the refunds is a complete responsibility of the trip organizer. We apologize for the inconvenience and suggest contacting your trip provider to inquire further about the status of your refund. We truly hope that this will be resolved without any further delays. The WeTravel Team
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Jeffrey L.
Jan 12, 2024
Beware of Scam as the Travel Reviewer
This is a scam as the travel reviewer for WeTravel Platform, In Oct 2023, someone referred by a recruitment agency that the *WeTravel* platform offered a job for online travel services, promotion and good services for hotels to have better reviews and rates data to help their products more visible and famous. They said that it could earn GBP80-150 per day. However, I need to pay money to complete the so-called journeys in order to complete the task. I paid a lot but I can't get any money back. Every time when I tried to withdraw money from my account, they will ask you to keep paying for the processing fee, guarantee fee etc. and I never get my money back. I lost all my money. It is really a SCAM.
Response from WeTravelJan 19, 2024
Hi Jeffrey, First of all, we are very sorry to hear about this situation. Please refrain from any further contact with this organization. WeTravel has no affiliation with them, and we are currently investigating the matter with our appropriate teams. At WeTravel, we never ask for any payment for any of our roles. During the hiring process, we don't require any payment for submitting job applications or searching for applicants for unpaid work. All written communication from WeTravel's hiring team is handled through a secure WeTravel portal to your email or LinkedIn profile. Should you receive any suspicious communication as mentioned above, please do not hesitate to contact our Customer Support team via live chat or email at [email protected].
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Jewelb C.
Nov 30, 2023
I recently had a deeply unsatisfactory…
I recently had a deeply unsatisfactory experience with WeTravel, and I feel compelled to share my concerns. I have been in the travel industry for nearly four years and have worked with various prominent players, but my encounter with WeTravel left me disheartened and frustrated. Upon attempting to set up trips and provide the required company information, I was inexplicably denied without any reasonable explanation. What is even more disconcerting is the lack of transparency in WeTravel's communication. The denial email I received was not only unhelpful but also came across as rude and callous, accusing me of unspecified wrongdoing without any evidence or clarification. "In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. However, as detailed in our public verification policies linked in your Denial of Service email: 'WeTravel reserves the right to refuse payment services to any user at any time at its sole discretion.' For your review, we’re relinking here the public verification policies page. We consider your case closed, and we hold the right to cease all communication with you and your business. Thank you, Andrés." This response not only lacks professionalism but also raises serious questions about the company's commitment to transparency and customer service. I have never encountered such a dismissive and unhelpful attitude in my years in the industry. For a company that deals with sensitive business information, I expected a higher standard of communication and customer service. Unfortunately, my experience with WeTravel has left me with a lingering sense of skepticism and frustration. I would caution others to think twice before investing time and effort in setting up trips with WeTravel, as the lack of transparency and seemingly arbitrary denials make it an unreliable and potentially risky choice
Response from WeTravelDec 1, 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while verifying your WeTravel account. WeTravel provides three possible verification outcomes: full approval (funds available anytime), partial approval (funds available after the trip), or denial of service. This information can be found in our FAQ section: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are required to thoroughly verify each user due to the "future delivery risk" inherent in processing payments for travel companies. It's important to note that WeTravel reserves the right to refuse payment services to any user at any time at its sole discretion. For further details regarding our verification policy, please refer to the information provided here: https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses We are very sorry for any inconvenience that may have been caused. Our team will continue improving the onboarding process for new users based on the feedback we have received from you. Thank you, The WeTravel Team
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LaRae D.
Oct 24, 2023
Scam artist - RUN FROM THIS COMPANY
I used Wetravel for 5 years, and they made a lot of money off my trips. Recently they said they were doing a compliance review. I provided them with all the documentation while my funds were on hold. Then I was told thism response "In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. I had many trips in progress and payments due to hotels, tour companies and airlines while they held funds for the trips. I sent them copies of the invoices and they never released the money. They sent me a letter saying they would release my account funds on Oct 4th. It is the 24th and they are still holding my funds. IT IS A LOT OF MONEY, so now I have to contact the California Attorney General and obtain legal counsel at my expense. They are no longer answering my emails and they don't have a phone number. I have back to back trips this month, and they are to cause me a serious hardship. Avoid this company. I will post everywhere possible to warn everyone because of what that have done to me. I truly do not wish this to happen to anyone else. WeTravel if you are reading this, I want the funds released. I am getting an attorney and reporting your company everywhere I possibly can, starting with the California Attorney General and the Federal Government (FBI Fraud Division)
Response from WeTravelOct 25, 2023
We regret to inform you that WeTravel can no longer provide services to your business. Your funds have been released as per earlier instructions and we apologize for any delay. Please refer to the email communication sent by one of our Verifications team members for further details. You can also visit our public policy page: http://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts to learn more about our verification process and decisions. Please note that WeTravel reserves the right to refuse payment services to any user at any time, at its sole discretion. We are sorry for any inconvenience that may have been caused. The WeTravel Team
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Janay T.
Sep 14, 2023
This company is terrible I signed up…
This company is terrible I signed up and went verify and for no reason at all now my account is blocked. When I went to ask about it I got this as a response "In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. However, as detailed in our public verification policies linked in your Denial of Service email: “WeTravel reserves the right to refuse payment services to any user at any time at its sole discretion.” no reason at all I have a reputable business with a PayPal and checking account. Smh
Response from WeTravelSep 15, 2023
Hi Janay, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced when verifying your WeTravel account. Before I address your feedback, let me provide context for the general public reading the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team
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Inca C.
Aug 30, 2023
Beware!
We tried to set up a demo on behalf of client who is an established travel company. WeTravel software looked good up to a point, but when we then tried to verify the account to test the booking process end to end, the account was immediately closed/blocked and we received an extremely curt email. We reached out to our account handler but she was unable to help. She recommended that we contact WeTravel and explain our situation. We then received an even more rude and aggressive email that was basically a Cease and Desist notice. Absolutely floored by this. We have worked with all kinds of clients and booking systems and they have all been helpful, supportive and accommodating. This situation is simply bizarre. It's a shame because on face value it looks like a good system, but I can't let this one go without warning people. Please don't waste your time evaluating this, setting up trips and lots of content before you've achieved verification. I can't lie - my nose is well and truly out of joint - and it seems very unfairly so.
Response from WeTravelSep 15, 2023
Hi there, Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced when verifying your WeTravel test account. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We want to apologize for the confusion caused during the verification process. After collecting all the necessary documents, we were able to successfully verify the account and resolve the issue. Although we cannot reverse the time and undo the stressful experience you went through, we want to ensure that we are available to guide you through the next steps and address any inquiries you may have. The WeTravel Team
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Jamie M.
Aug 18, 2023
My business is just starting
My business is just starting. I do agree that they take your information and when they deny you they give no reason as to why or allow you to fix whatever they needed to continue the review. I received several condescending emails and was immediately shut down. “ Hi Jamie, In line with international regulatory practices and our legal obligations as a payment processor, WeTravel cannot disclose the reason(s) for issuing Denial of Service. However, as detailed in our public verification policies linked in your Denial of Service email: “WeTravel reserves the right to refuse payment services to any user at any time at its sole discretion.” For your review, we’re relinking here the public verification policies page. We consider your case closed, and we hold the right to cease all communication with you and your business. Thank you, Pita Hi Back Rooted Retreats , After reviewing your submitted documentation and available information – in line with WeTravel’s legal obligations as a payment processing platform – WeTravel’s Verifications Team has determined you do not comply with the necessary requirements for verification and you cannot continue to use WeTravel’s platform. Effective today, we have issued you Denial of Service. Please refer to our public guidelines for more information on our process and statuses. Upon issuance of Denial of Service, WeTravel has immediately removed your account’s access to the platform; if you signed up for Pro, the subscription fee will be refunded immediately. Please note: it can take five business days for the funds to return to the respective bank account. The denial of service decision is final and will not be changed. At this time, we will conclude our communication with you. Thank you, WeTravel's Verification Team“ My business was just missing the Articles of formation. They will not allow you to reapply. Be careful with this platform and if your business is new just take it somewhere else. I’ve never written a review but I also have never dealt with this kind of bad customer service.
Response from WeTravelAug 18, 2023
Thank you for sharing your feedback. We apologize for the inconvenience you experienced when verifying your WeTravel account. Before I address your feedback, let me provide context for the general public reading the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team
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