WeTravelReviews of wetravel.com

Response from WeTravelMay 30, 2025

Hi Daniela, We’re very sorry to hear about your experience. What you described does not reflect the standard of service we strive to offer, and we sincerely apologize for the delays and communication gaps you've faced. Our team is actively reviewing your case, and we will be following up with you directly to provide updates and ensure the issues with your booking links and payout access are properly resolved. Thank you for bringing this to our attention—your feedback is important, and we’re committed to making this right. The WeTravel Team

Response from WeTravelMay 2, 2025

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear about your experience during the verification process and understand how disappointing this outcome can be. As a payment platform, WeTravel is required to comply with international regulatory standards and risk-related policies. These guidelines help ensure the security and integrity of the services we provide. Because of this, we are sometimes unable to approve certain accounts—and in such cases, we are not able to share specific details due to compliance obligations. WeTravel’s verification policies, including our list of restricted and prohibited business types, are publicly available here: https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses We want to assure you that these decisions are never made lightly and are in no way influenced by personal characteristics. If you have further questions, please don’t hesitate to contact our team directly via [email protected]. The WeTravel Team

Response from WeTravelApr 18, 2025

Hi Ross, Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and would love to better understand what happened. At WeTravel, international payments may involve transfer fees and currency conversion rates, both of which are displayed upfront before a payment is completed. As we don’t have your contact information, we’d appreciate it if you could reach out to us directly at [email protected] so we can look into this specific case with you. Thank you again for your feedback—it helps us improve.

Response from WeTravelFeb 18, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience with your booking. WeTravel is a payment platform that travel providers use to collect payments, but we are not directly involved in organizing or operating the tours. That said, we take reports like this seriously and want to help where we can. Please reach out to our support team at [email protected] with the details of your booking so we can review your case further. Thank you and once again our apologies for any frustration caused. The WeTravel Team

Response from WeTravelFeb 6, 2025

Hi Laura, We understand that this situation may be frustrating, and we want to assure you that our team has thoroughly reviewed your case. Our Payments team has already been in touch to provide details regarding this matter, and we have communicated the next steps directly with you. While we’re unable to share specific details here, we encourage you to refer to our latest message for further clarification. If you have any additional questions, please don’t hesitate to reach out through the available support channels—we’re here to assist you with this case. The WeTravel Team

Response from WeTravelJan 29, 2025

Hi Sandra, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating it must be to feel unsupported in resolving your concerns. To clarify, WeTravel is a payment and booking platform used by travel organizers, but we do not manage the trips, set cancellation policies, or process refunds directly. These aspects are determined by the travel organizers who use our platform. We recommend reaching out to your trip organizer directly to confirm the status of your cancellation and any applicable refund policies. If you need assistance in finding their contact details, we would be happy to help. Additionally, we understand your concerns regarding account management. If you would like to request the deletion of your account and associated data, you can do so by submitting a request through this form: https://product.wetravel.com/data-request-web-form Our team will process the request as promptly as possible. We apologize for any confusion or inconvenience you have experienced, and we truly appreciate your patience. The WeTravel Team

Response from WeTravelSep 27, 2024

Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced while verifying and using your WeTravel account. As a payment processor, it is our responsibility to comply with international regulatory practices and fulfill our legal obligations. Due to these reasons, we cannot disclose specific details regarding the approval decision you received. As our public verification policies state, WeTravel reserves the right to refuse payment services at our sole discretion. You can find a direct link to these policies in the email you received from our payments team, and they are always available for your reference on our public verification policies page here: https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses We want to assure you that we carefully consider all necessary steps and policies before making any decisions. We value your business and wish you all the best in finding a better solution that meets your needs. The WeTravel Team

Response from WeTravelJun 12, 2024

Hi there, Thank you for sharing your experience with us, and we're genuinely sorry for any frustration you've encountered. We understand how important your project is. As a payment processor, WeTravel must adhere to international regulatory practices and legal obligations, which sometimes require actions based on our public verification policies. https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Due to these regulations, we are unable to disclose specific details regarding the decision. We understand this situation can be disheartening, especially when you’ve put so much effort into planning your trip. We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team