WeTravelReviews of wetravel.com

I would give zero if I could. This seemed like a really great platform for group bookings and I really saw a lot of ways it could help me as I dive more into groups. I originally spoke with Jenny who was great and helped me register. Unfortunately I was only given partial verification upon registering which meant I couldn’t utilize the payment system the way that I wanted. So it really defeated the whole purpose of using the platform. Peter reached out to me by phone to try to convince me to use this platform. I advised of the situation and continued to tell me that if I could just get one booking through this platform that it would give me the full verification to use the platform the way I wanted. We then had a call and started planning a clients trip together. I specifically asked how long it will take me to personally get the money in my account once a client makes a payment and he replied “instantly”. This was crucial because the trip I was planning was one week away and I needed to be able to turn right around and secure tickets/book the trip as soon as the payment was made. Well the client made the payment and guess what? The funds aren’t available for another week. Which means that since the funds aren’t available can’t even issue a refund and I can’t book the trip with them. WHICH MEANS I personally had to cover the costs while I wait for the money to show up in my account. I contacted Peter who supposedly contacted his “director” and they are both claiming they never heard of this before and that there’s nothing they can do about it. They are taking NO responsibility. Don’t use this company!!!!! They’ll say anything to get you on their platform and then leave you out to dry.

Ok. So I am a multi business owner. Of my multiple businesses, I own a small travel agency here in the US and also a foreign tour operator company in another country (that Took much blood sweat and tears). I sent over all my information for "Verification" to get my booking site up using Wetravel as a tool for structured payments and other booking services. I sent over all copies of Original documents, My Passport, so many Verifying proof. While I am new to the tour operating scene, Im not new to viable businesses. All new tour operators need a system. I thought WeTravel was it. But I think that since I am a majority share holding black woman led company, the denial was almost instant. They didnt give me a reason why. Only the initial point of contact person emailed to say "sorry you were denied"...over 4 working business days. I even sent her a side email (the first day we spoke last week) before I found out about the denial, today, to show proof of my US based LLC travel agency. That was not even took into consideration because she had not responded due to the Christmas holiday. Also, they didn't even contact my foreign business partner for his official ID. I asked him daily and never received any email from the verification department. All these things... and I still got a hard denial. The initial contact person told me that sometimes she sees that new tour Businesses may get a partial approval. Well..I didnt get any level of approval and absolutely no reason why. They didnt even do the full application verification to its entirety because they had not emailed my partner. Like at all. Very bad unethical racist business practices WeTravel. I will be going over to SquadTrip. Sad day to see RedLining happen all over again in this space. And WeTravel...Just so you know...I am also a well documented Multi 6 figure earning Wellness Telehealth Clinic Owner. Your initial contact person for me knew this. I could of sent her that proof too. I have been in business 7 years. Successful US based LLC. I just wanted you guys to help me take this 3rd venture....my newest venture, to the next level as it still aligned with my wellness calling. Obviously your covert hate runs deep. Have a great New Year!

Service was fine, was a ferry ride. But omg they send you so many follow up emails “a gentle reminder to review your trip…” So here is your review

They denied my account without giving any clear explanation. I provided all the requested documents and valid information, yet they simply sent a generic message saying my business “does not comply.” No details, no transparency, and no opportunity to clarify or fix anything. Very disappointing and unprofessional experience.

Regarding trip insurance!?!? Customers should understand that many policies may deny claims related to pre-existing medical conditions, depending on the policy terms and exclusions. It's important to read the fine print before purchasing coverage. From a customer-service perspective, simply stating that the insurance is handled by a third-party provider isn't enough. People purchase trip insurance because they want peace of mind and protection when unexpected situations arise. Travel companies should do a better job of helping customers understand what is and isn't covered, explaining common exclusions, and providing clear guidance before a purchase is made. Transparency builds trust, while surprises during the claims process create frustration. Customers aren't just buying a policy, they're looking for reassurance and confidence that they'll be supported when something goes wrong.

La persona que se comunico' conmigo ha sido extremamente pesada, aburrida, Dulce Santoyo es su nombre, a pesar que le dije varias veces que no me interesaba su oferta siguio' a contactarme. Muy muy pesada

We initially booked a family trip in February 2025 through We Travel/WanderwithFaithh, with Faith Toure' as our travel agent. Our deposits were processed between February 7th and February 10th, 2025, and the final payment was made on June 20th. Despite reaching out to Faith multiple times for travel information, we only received sporadic responses. As our travel date approaches, we have started contacting her daily via calls, emails, and texts, but we still have not received any replies. On June 20th, after numerous attempts to reach someone, we finally connected via email with a young man named David from We Travel. He informed us that We Travel could not initiate a refund or connect us with another travel agent, as they primarily serve as the booking and payment platform for trip organizers. On June 25th, he recommended that we seek restitution through our financial institution. This response was baffling, especially since We Travel was the entity that processed our payments. At this point, we feel like we were scammed out of a total of $12,150 and that wire fraud is a possibility. No legitimate documentation has been provided by Faith Toure’ or We Travel.

Esp. if you're coming from outside the US, UK, and Western Europe and have no choice but to use card payments for your tour. DO NOT USE.