West End GarageReviews of westendskoda.com

Bought a used fabia last year and I was assured that it would be serviced and a years mot put on it before collection neither was done and the sales manager lied fluently ever since about all sorts of things that have no bearing whatsoever on his downright lies. The failure to honour conditions on which I was buying the car and the the ignorance in the way they treated my complaints with more lies and ignoring my calls including head office in Edinburgh shows incompetence and disregard for their customers goes right the top. Ignore this bunch and buy your car from a reputable dealer!!!

West End gave me a quote of $2200 to fix a DEF gauge that read empty. When picking up truck, they attempted to charge $2800...after discussion we paid $2600. They charged us over $50 for a 2.5 gallon jugs of DEF ($25 value) but yet the tank was empty. After taking the truck home and filling the DEF tank with over 7 gallons (7 gallon tank) we found the gauge was still not working. Their mech asked if I wanted to bring it back and have him look at it! They sent it to another place, got it fixed finally and then charged me another $300. Not once did anyone inform me about what became over $700 in up charges. This business has gone to crap since being bought out. West End will never see another truck from me or anyone that will listen. Poor communication, poor service, poor quality of work.

I gave Westend Garages a ring as the nearest KIA agents wanting to purchase a used Sportage. I spoke to Matt who arrange for me to review their 1-6 diesel from my home and test drive It. The Sportage was 8 years old it was in showroom condition. Matt arranged all the smaller details Road tax and transfers and within two days I personally went to the garage to collect it and met Matt and co workers with a friendly atmosphere and any questions I needed to know was given freely. My transaction was indeed a pleasant one and I highly recommend their business and Hospitality was certainly 5 star Service

Very good service by Mathew Made it a great experience buying a car Thank you

Really disappointed with Kia west end garage, I received an email saying I had to return the car for some kind of recall which I accept with new cars this sometime happens as it has with other cars I've had. I was informed they would need the car for at least 3 and half hours I spoke to Sami who very nice but no car was offered unless I paid for it, and once I returned to pick it up I was expecting the car to cleaned as even a small gesture , but no, the EV market is getting busier by the day I'm due a new car in a couple of years, good customer service goes along way!

John Robertson was a pleasure to meet and take us through the Skoda Kodiaq features to the purchase of my new 2024 Kodiaq. Thank you John

No appointments available for several weeks, at which point the MOT would have run out. Taken in for an existing steering column issue that was under warranty. Instead they went through the car top to bottom compiling a list of issues that would need to be rectified in order for it to pass it's MOT that would cost over £4k, including the steering column issue they refused to honour under the warranty as there was "evidence" of a mouse being in the steering column. We live very rurally so this is naturally a probability. The list was run past other mechanics who confirmed that the majority of work listed was unnecessary to have it pass an MOT. Instead they offered us £500 for the vehicle to have it scrapped, as if they were doing me a favour. Perhaps they were as we replaced it with a Mini and couldn't be happier. We won't be returning to this brand. Ever.

I had an inquiry regarding a Motability order on a Skoda Enyaq, I had already ordered from another dealer but the timescales were ongoing with no updates. Spoke with Callum the sales manager, and explained the situation and whilst he couldn't get me a car any quicker, nor place an order for me, he was very helpful with background information on lead times and current stock issues. I've had more information out of him than visiting 3 previous dealers, including the dealer I have placed my order. In the future, he will be my first port of call for anything in relating to Skoda. It says more about how a business treats customers they can't help, rather than customers who placed orders with them.