West End GarageReviews of westendskoda.com

An update to my previous review. Kenny, the manager is bombarding me with justifying his version of events. No apologies, no humility. Only about himself. No customer relation skills whatsoever. He is actually a disgrace to himself and Skoda West end. I have had to advise him to no longer contact me as it is now harassment. Clearly the arrogance in Skoda West end Stirling's reply can be seen by all in their response. Arrogance in the extreme. What an appalling organisation that are not worthy of our hard earned cash to line the pockets of such arrogant management. The manager (Kenny) was not flexible regarding a trade in deal for our car and spoke at great length as to why he could not improve upon the offer. Just to be clear, we were offered £8000 on to find that days later they were selling the car for £10495. How unscrupulous and devious. We were offered a better deal elsewhere and were on the verge of leaving. In summary. I will never ever buy from West End Skoda. The manager Kenny is an arrogant False, rude and has absolutely no customer relation skills whatsoever. DO not buy from this dealership. He wrote me an extremely rude and arrogant email when I made a complaint. I will never give them my custom solely based on the arrogance of their manager Kenny Wintersgill.

Dunfermline - Garage.

Dunfermline branch, massively over quoted work required to pass mot £6500!, so we got a second opinion and got the work done elsewhere £1700. When we came back to get a partial retest within 10 days they were so rude and would not take it for a month. Never going back there again. Got MOT for tomorrow at another garage.

Purchased a,Skoda Fabia 2 months ago,, was assured by The salesman Mr George Lockhart the car had a timing chain and not a belt, and skoda would replace if required when serviced free of charge since found out it is a belt that will need replaced at intervals. When i called today i was told by a very rude manager that there was plenty life in timing belt. , he then put the phone down on me while i was speaking, Main Skoda dealer, REALLY

WARNING! TO ALL THOSE LIVING IN THE CENTRAL BELT - STIRLING/FALKIRK AREA.... If you are thinking of buying a car this weekend, or indeed anytime in the near future, and if you wish to preserve your SANITY and have a SMOOTH run in the process, then my advice would be to STEER YOUR WHEEL straight past WESTEND SKODA GARAGE IN STIRLING. My full and more detailed review will be posted for the benefit of potential buyers further down the line when they actually resolve the situation, now 8 months and counting, since we purchased our brand new model of the Skoda Superb Estate from them LAST JULY! If you choose to bypass this advice then please read ALL THE REVIEWS (not just the first ones) before entering their premises and do ask around as well. I so wish that we had done this as their appalling reputation for poor customer care / satisfaction goes before them, that's for sure! There are a great many good and reputable garages to choose from in our area where I am sure you will be given excellent and knowledgeable advice with attention to detail by staff who have researched/done their homework on the cars they are selling! Because of their incompetence in this area we have been left with a car that is not fit for purpose, ie. to tow a caravan, having bought it on the salesperson's advice that we would have to wait a minimum of 3 months, but probably considerably longer, to get a factory fitted towbar but if we bought the one from the shop floor they would have one retrofitted in a matter of weeks. Now of course, with the money for the car deal and the towbar in their account, they are quick to blame the manufacturer but the fact quite simply remains that they hadn't researched the detail of what they were selling which makes them wholly responsible for this mess by misleading the customer with false information. I think we would all agree that when selling something at 40K+ it is pretty unforgivable to leave someone with a car that is unfit for purpose, especially when they knew from the outset we were purchasing the car because it had been advertised as tow car of the year 2024! Two cancelled holidays later and since January this year, we have been told every fortnight that the towbar pieces will be arriving in the next 2 weeks. When you phone to ask, rather than admitting they were yet again 'stalling for time', they are either too busy to speak to us, or out of the premises, or in a meeting and then don't bother to return the calls as promised by the desk staff. That, in my book, amounts to downright rudeness. OUR JOURNEY WITH WESTEND GARAGE HAS BEEN DISAPPOINTING, DISHEARTENING. DISGRACEFUL ON THEIR PART BUT MOST OF ALL, UNBELIEVABLE!

Bought a used fabia last year and I was assured that it would be serviced and a years mot put on it before collection neither was done and the sales manager lied fluently ever since about all sorts of things that have no bearing whatsoever on his downright lies. The failure to honour conditions on which I was buying the car and the the ignorance in the way they treated my complaints with more lies and ignoring my calls including head office in Edinburgh shows incompetence and disregard for their customers goes right the top. Ignore this bunch and buy your car from a reputable dealer!!!

West End gave me a quote of $2200 to fix a DEF gauge that read empty. When picking up truck, they attempted to charge $2800...after discussion we paid $2600. They charged us over $50 for a 2.5 gallon jugs of DEF ($25 value) but yet the tank was empty. After taking the truck home and filling the DEF tank with over 7 gallons (7 gallon tank) we found the gauge was still not working. Their mech asked if I wanted to bring it back and have him look at it! They sent it to another place, got it fixed finally and then charged me another $300. Not once did anyone inform me about what became over $700 in up charges. This business has gone to crap since being bought out. West End will never see another truck from me or anyone that will listen. Poor communication, poor service, poor quality of work.

No appointments available for several weeks, at which point the MOT would have run out. Taken in for an existing steering column issue that was under warranty. Instead they went through the car top to bottom compiling a list of issues that would need to be rectified in order for it to pass it's MOT that would cost over £4k, including the steering column issue they refused to honour under the warranty as there was "evidence" of a mouse being in the steering column. We live very rurally so this is naturally a probability. The list was run past other mechanics who confirmed that the majority of work listed was unnecessary to have it pass an MOT. Instead they offered us £500 for the vehicle to have it scrapped, as if they were doing me a favour. Perhaps they were as we replaced it with a Mini and couldn't be happier. We won't be returning to this brand. Ever.