West End GarageReviews of westendskoda.com

Last time my car went in for a service with the Edinburgh garage they advised that the wipers needed replacing due to smearing and the key battery also needed replaced. I declined and both are still working fine 8 months later. They also incorrectly set my service interval to the fixed 10k mile one instead of the variable service interval even after I queried it. Had to contact Škoda uk to confirm correct setting. Will be moving away from Škoda brand because of this company.

I bought a Skoda Karoq from the West End Stirling branch at the end of 2024, and all things went well, and I was pleased with the whole deal. They also promised an MOT certificate as part of the deal once it expired. I have contacted them on chat on numerous occasions, phoned them often and their answer machine promised to return calls which they never did. I am now having to go to another garage to get my MOT. I was very disappointed as I thought I would probably deal with this company in future years due to a positive selling experience. It is always sad when they are so attentive and detailed when selling but don't want to know you when it comes to following up their promises. I dread to think what would have happened if the car had developed problems after I bought it. If they cannot contact you to honour a deal like the MOT they promised, then I would not feel confident that they would attend to any issue that the sold car may have developed. For me, the aftercare that customers receive after buying a car is what differentiates between quality garages and poor garages.

Initially my Karoq purchase and handover went exceptionally well, (Thanks Filip), although I was disappointed to see that no fuel had been put into the car on delivery, there was barely £10 of fuel in the tank, a £44.00 fill up was not expected on a £30K purchase. My issues started when I found this car on the longer drive home to become very unsuitable, due to a medial condition, it made me feel very unwell. I called the dealership asking for help, or a reversal of the deal. to my utter amazement the immediate answer was no and this was followed up by an email advising they would buy the car back from me at £2K less than was paid 1 day previously and sell me back my PX at £1900 more. Needless to say I didn't, but laugh I certainly did. Would I recommend this garage to anyone else, No. Will I tell my friends, family and colleagues, Oh Definitely Yes, and have done already.

Really disappointed with Kia west end garage, I received an email saying I had to return the car for some kind of recall which I accept with new cars this sometime happens as it has with other cars I've had. I was informed they would need the car for at least 3 and half hours I spoke to Sami who very nice but no car was offered unless I paid for it, and once I returned to pick it up I was expecting the car to cleaned as even a small gesture , but no, the EV market is getting busier by the day I'm due a new car in a couple of years, good customer service goes along way!

Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).

Had to book my car into the service department for new locking wheel nuts...I asked them if they had a matching set which would only have cost me £40. Told them.if they didnt have a matching set to replace them ..cost £48. Charged me £88. When I got home, it was exactly the same set which I could have and would have changed myself...ripped off for £48 / 30 minutes work..service manager was supposed to phone me but never....really poor. Wont have any future business